Quality Inn Airport

The hotel's indoor pool and hot tub are a consistent highlight, offering a relaxing amenity that many guests appreciate, often described as clean and well-maintained. Its prime location directly adjacent to the airport and major freeways makes it an exceptionally convenient choice for travelers. This hotel is particularly well-suited for budget-conscious travelers seeking an affordable stay without compromising on key amenities like a pool and breakfast. It also caters effectively to overnight travelers or those with early flights due to its proximity and airport shuttle service. Families often find the pool and breakfast appealing for their children, while truck drivers benefit from the ample parking. To make the most of your stay, consider arriving early for breakfast to avoid crowds, and if noise is a concern, request a room away from the highway.

Facilities & Amenities
The hotel offers a range of amenities, though their condition varies. The indoor pool and hot tub are frequently praised, with many guests enjoying their cleanliness and the opportunity for relaxation, some even noting the hot tub appeared brand new. However, some visitors reported the hot tub being out of order or having poor water quality. The air conditioning in rooms generally functions well, providing a comfortable temperature, though a few instances of units not working were noted. Guests will find a microwave and refrigerator in their rooms, which is convenient for storing food, although some found these appliances unclean upon arrival. The hotel lacks an elevator to the second floor, which can be an inconvenience for some guests. Additionally, the fitness center is often described as non-functional or non-existent, and vending machines are limited in selection and only accept quarters. The overall impression is that the hotel's general condition is run-down and outdated, with many areas in need of significant renovation and maintenance.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, with many expressing significant concerns. Most guests reported the carpets in rooms and hallways to be extremely dirty, stained, and sticky, often recommending wearing shoes at all times. The overall room cleanliness was a major issue for many, with reports of uncleaned surfaces, mold, and even human hair or makeup on sheets and pillows. Some rooms were described as having a strong, unpleasant smell, ranging from musty to smoke or even a "wet dog" odor, necessitating the purchase of air fresheners by some. While some guests found their beds comfortable, others described them as hard or noted issues with stained or burned linens. Bathrooms also received criticism for being unclean, having mold, or featuring broken fixtures and low shower heads. Noise is a frequent complaint, with thin walls allowing significant traffic noise from the nearby highway and sounds from adjacent rooms to disturb sleep. The room condition is widely considered outdated and in poor repair, with many furnishings showing wear and tear.

Dining & Food Quality
The hotel's breakfast service receives varied feedback, though it is a consistent feature. Many guests found the breakfast to be surprisingly good, offering a fair selection of options and high-quality food, which was a pleasant surprise given the hotel's overall condition. Some appreciated the availability of coffee throughout the day. However, a significant number of guests reported the breakfast room to be very crowded, making it difficult to access food and beverages, especially during peak times. The food quality itself was sometimes criticized, with comments on bad coffee, undercooked items, or limited choices, and some guests experienced illness after consuming certain items. There were also instances where food items ran out quickly, and staff were slow to refill them, leading to disappointment for those arriving later in the morning. Overall, while the breakfast is a valued amenity for many, its execution and the dining environment can be inconsistent.

Location & Accessibility
The hotel's location is a major advantage, particularly for travelers utilizing the airport. It is consistently praised for being very close to the airport, often described as a "stone's throw" away, and offers a convenient airport shuttle service that is generally timely and efficient. This makes it an ideal choice for those with early flights or layovers. The hotel also provides easy access to nearby freeways and some local restaurants. Parking is available, and while some guests found it suitable for larger vehicles like semi-trucks, others noted the lot could be tight or limited for trailers. A recurring concern, however, is the perceived safety and security of the hotel and its immediate surroundings. Many guests reported issues with unsecured entry doors, allowing unauthorized access, and observed questionable activities or individuals in the hallways and parking areas, leading to feelings of unease.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness. Many guests highlighted positive interactions, describing staff members as attentive, accommodating, and willing to go above and beyond, such as extending pool hours or assisting with deliveries. The check-in process is often noted as quick and efficient, though some guests experienced significant delays due to unattended front desks, leading to frustration and even cancellations. While many found the staff to be professional, there were isolated reports of rude or unprofessional behavior from specific individuals, including one instance of a staff member appearing under the influence. Housekeeping service is inconsistent; some guests found their rooms cleaned promptly upon request, while others reported rooms not being serviced for multiple days or encountering unpleasant interactions with cleaning staff. Despite these isolated issues, the overall sentiment is that the majority of the staff strive to provide good service and contribute positively to the guest experience.

Additional Information
Guests should be aware of several important details that impact their stay. The hotel has a pet-friendly policy, although there was some confusion among guests regarding whether this extended to all pets or was limited to service animals. A significant number of reviews mention issues with refunds and cancellations, with guests reporting difficulties in obtaining refunds for unsatisfactory stays or being double-charged. The hotel's system for cancellations was also described as challenging to navigate. There are frequent comments about the hotel's age and general disrepair, with many areas appearing worn and in need of significant updates. Some guests noted that the hotel's security measures were lacking, with exterior doors often left unlocked, raising concerns about safety. It is advisable for guests to thoroughly inspect their rooms upon arrival and clarify any policies or charges upfront to avoid potential issues during their stay.