Quality Inn Airport South

The reviews paint a picture of a property that significantly deviates from typical hotel expectations, primarily characterized by an unsettling environment and severe cleanliness issues. Guests frequently report feeling unsafe due to the surrounding area and activities observed on the premises, which unfortunately becomes the most prominent feature of a stay. The hotel's most memorable aspect, regrettably, appears to be the stark contrast between advertised images and the actual condition of the property, leading to widespread disappointment and a sense of being misled. This establishment is decidedly not suitable for families, couples seeking a relaxing or secure stay, or business travelers requiring a comfortable and undisturbed environment. It might only be considered by extremely budget-conscious individuals as a last resort, though even they express profound regret over their choice. To manage expectations, it is crucial for potential guests to be fully aware of the hotel's actual conditions and the surrounding neighborhood before booking. Additionally, guests should confirm all policies, especially regarding security deposits, prior to arrival to avoid unexpected charges.

Facilities & Amenities
Guests frequently report significant issues with the basic amenities provided, often finding them to be non-functional or entirely absent. Many rooms are equipped with a microwave and a refrigerator, which some guests appreciate for convenience, though numerous reports indicate that the microwave units are often faulty, broken, or even missing entirely upon arrival, leading to frustration. Similarly, while some rooms may offer a cooktop, its functionality is inconsistent, with several guests noting that the burners stopped working and were not repaired or replaced. The overall impression of the hotel's facilities is one of disrepair and neglect, with common areas like the elevator and hallways frequently described as dirty and unkempt. The lack of working electrical outlets in rooms is also a recurring complaint, impacting guests' ability to charge devices or use personal appliances like hair dryers.

Cleanliness & Room Comfort
The most pervasive and concerning feedback revolves around the hotel's cleanliness and the comfort of its rooms. Guests consistently report severe issues, including the presence of roaches and bed bugs, which significantly detract from the stay and cause distress. Rooms are frequently described as filthy, with dirty floors, stained bedding, and unclean bathrooms that often feature cracked sinks and rusty fixtures. Beyond the lack of cleanliness, the room condition is poor, with reports of holes in the walls, exposed wires, and worn bedspreads. Many guests experience non-working air conditioning or heating units, impacting their ability to regulate room temperature. Noise levels are a major complaint, stemming from both the surrounding area and activities within the hotel, making a restful night's sleep difficult. Additionally, basic room amenities like hair dryers and telephones are often missing, and peepholes are frequently broken or covered, raising security concerns.

Dining & Food Quality
Feedback regarding dining options at the hotel is predominantly negative, as many guests report a significant discrepancy between advertised services and actual availability. Despite some indications or expectations, the hotel does not provide breakfast, leading to considerable disappointment for guests who anticipated this amenity as part of their stay. There are also mentions of a general lack of basic provisions, such as cups for coffee, even when coffee is available in common areas. This consistent absence of on-site dining services means guests must seek all food and beverage options elsewhere, which can be particularly inconvenient, especially given the concerns many express about the safety and nature of the surrounding area. The overall impression is that the hotel offers no substantial food and beverage services, requiring guests to plan accordingly for all their meal needs throughout their stay, adding an unexpected layer of logistical challenge to their visit.

Location & Accessibility
The hotel's location is a major point of concern for a significant number of guests, frequently described as being in a sketchy or unsafe area. Many reviews highlight the presence of homeless individuals, observed drug activity, and prostitution in the immediate vicinity and even on the property itself, leading to a pervasive sense of unease and fear. The proximity to a gentleman's club is also frequently mentioned, contributing to loud noise levels late into the night. While some guests note the convenience of being close to downtown or having a QuikTrip nearby, these advantages are often overshadowed by the overwhelming safety concerns. Parking is another issue, with reports of car alarms frequently sounding and vehicles being damaged, adding to guests' anxieties about their belongings and personal safety. The overall environment outside the hotel is consistently described as unwelcoming and potentially dangerous.

Staff & Service
Guest feedback on staff and service is notably mixed, though negative experiences are more frequently detailed. Some guests commend the staff for being friendly, helpful, and occasionally understanding, particularly in specific situations. However, a larger number of reviews describe the staff as rude, uninviting, and seemingly indifferent to guest concerns, sometimes even laughing at serious complaints. Communication issues are also reported, with some guests finding it difficult to convey their needs due to language barriers. Specific service failures include the staff's refusal to clean rooms upon request or provide fresh linens, and an overly strict "no guests allowed" policy that extends even to family members or food deliveries, causing significant inconvenience and discomfort. Issues with the check-in process are also noted, particularly concerning unexpected deposit requirements and reservation discrepancies.

Additional Information
A significant and recurring point of contention for guests is the hotel's cash deposit policy, which often requires a substantial amount per room and is frequently not disclosed upfront during the booking process. Many guests report difficulty or outright failure in receiving their deposit back upon checkout, leading to financial frustration. Another highly restrictive policy that causes considerable guest dissatisfaction is the strict "no guests allowed" rule, which prevents visitors from entering rooms at any time, even family members or delivery personnel, and is enforced with questioning. This policy is perceived as highly unusual and inconvenient, impacting guests' ability to host or receive services. Furthermore, some guests mention issues with credit card payments not being processed correctly, leading to complications upon arrival and requiring direct payment despite prior online bookings.