Quality Inn Asheville Airport

This hotel is often chosen for its convenient location near the airport and the consistently friendly and helpful staff, which many guests highlight as a significant positive. While the property has undergone renovations and offers a good value for its price point, guest experiences regarding cleanliness and room comfort are notably mixed. The hotel's proximity to the airport, coupled with its shuttle service, makes it an ideal choice for airport travelers and those with early flights. Budget-conscious travelers seeking an affordable stay will also find it appealing. To ensure a smoother experience, guests are advised to manage their expectations regarding the breakfast offerings and to confirm the availability and functionality of in-room amenities upon check-in.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is varied, with some significant areas for improvement noted by guests. The Wi-Fi connectivity is a frequent point of contention, often described as very slow, unreliable, or constantly disconnecting, making it challenging for guests needing to work or stay connected. The swimming pool is a recurring disappointment, as many reviews indicate it is often closed for maintenance or appears dirty when accessible. While a laundry room is available, some guests reported it being out of service. The parking lot has received mixed comments, with some guests noting dark spots, ice, or difficulty maneuvering, especially for larger vehicles. Additionally, the absence of an elevator to the second floor is a common complaint, posing a challenge for guests with heavy luggage or mobility issues.

Cleanliness & Room Comfort
Guest opinions on cleanliness and room comfort are highly polarized. Many guests praise the rooms as "extremely clean," "very clean," and "comfortable," highlighting well-maintained spaces and comfortable beds. However, a significant number of reviews describe rooms as "dirty," "filthy," or having "sticky floors," with some even reporting hairs in the shower, dust, mold, or unpleasant cigarette smells despite non-smoking policies. Bed comfort is also inconsistent, with some finding them restful while others describe them as "hard as a rock" and causing back pain. The AC units are a frequent concern, with reports of them being semi-functional, not cooling effectively, or making loud noises. Noise levels from outside guests, the parking lot, or even internal water lines are also mentioned as disruptive by some, impacting overall room comfort.

Dining & Food Quality
The breakfast offerings at the hotel are a consistent source of disappointment for many guests. It is frequently described as "weak," "pathetic," "disgusting," or a "joke," with numerous complaints about limited choices and poor quality. Common issues include a lack of hot coffee, no hot water, and a general scarcity of appealing food options. While some reviews mention the presence of a waffle maker, yogurt, apples, bananas, muffins, and microwaveable sandwiches, many guests found the selection insufficient or unappetizing. Specific negative feedback includes reports of moldy fruit and spoiled milk. Despite these criticisms, a few guests found the breakfast to be "sufficient" or "good" for a quick start to the day.

Location & Accessibility
The hotel's location is widely regarded as a significant advantage, particularly for travelers utilizing the nearby airport. Guests appreciate its close proximity to the airport, often highlighting the convenience of the shuttle service for early flights. The hotel is also noted for being well-situated near various retail options, gas stations, and food establishments, making it easy for guests to access necessities and dining choices. While the location itself is generally praised for its convenience, some guests have expressed concerns about the safety and lighting in the parking lot, especially during nighttime hours. The shuttle service, while beneficial, has occasionally been a point of frustration due to issues with booking or availability at very early hours.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of the guest experience. Guests frequently commend the team for their exceptional friendliness, helpfulness, and attentive service. Many reviews specifically mention staff members going "above and beyond" to assist with various needs, such as accommodating early check-ins, resolving issues with room amenities like the AC or Wi-Fi, and providing assistance with travel plans or shuttle arrangements. The check-in process is often described as quick and efficient, contributing to a smooth arrival. The staff's polite and caring demeanor, even during challenging situations like hurricane damage, is a recurring theme, demonstrating a strong commitment to customer service.

Additional Information
Guests should be aware that while the hotel has undergone renovations and updates, some areas may still show signs of wear or ongoing work, which can occasionally impact the guest experience. There have been recurring issues with billing discrepancies and difficulties in processing refunds, with some guests reporting being charged more than the quoted price or facing challenges in getting deposits returned. While the hotel generally maintains a non-smoking policy, some guests have reported persistent cigarette odors in their rooms. Wi-Fi connectivity is a frequent complaint, often being too slow for effective use. Additionally, some guests have noted safety concerns related to the parking lot or the general environment around the hotel, advising vigilance.