Quality Inn Baton Rouge East I-12

The hotel is consistently described as a nightmare and unsafe, with guests frequently encountering roach infestations and a pervasive smell of smoke and marijuana throughout the property. Many rooms are in a state of disrepair, lacking basic amenities like working televisions or internet access. This environment makes it unsuitable for families or any traveler seeking a secure and comfortable stay. Guests are advised to confirm the hotel's operational status and specific room conditions directly before arrival, as many have reported unexpected closures or significant discrepancies from online descriptions. The hotel's most notable characteristic, as reported by guests, is its pervasive state of disrepair and the significant safety concerns it presents, making it memorable for its consistent failure to meet basic hospitality standards. To enhance your stay, it is strongly recommended to verify the hotel's current operational status and specific room conditions directly before arrival, as many guests have reported unexpected closures or significant discrepancies from online descriptions.

Facilities & Amenities
The hotel's pool is a major point of contention, consistently described as closed, green, filthy, or a swamp, indicating a severe lack of maintenance and making it unusable for guests. Guests frequently report a complete absence of front desk service or on-site management, leading to difficulties with check-in, key card issues, and general assistance. The property itself is often noted as being in total disrepair, with paint chipping, boarded-up windows, and unlit stairwells, contributing to an overall sense of neglect and unsafety. Other amenities like ice machines and fitness centers are also reported as non-functional or unavailable, further detracting from the guest experience. The lack of an elevator is also a concern for guests with mobility issues, especially for rooms on upper floors.

Cleanliness & Room Comfort
The most pervasive issue is a severe roach infestation, with guests finding roaches in beds, bathrooms, on walls, and even in their luggage, causing significant distress. Rooms frequently reek of stale cigarette smoke or marijuana, leading to discomfort and health issues for some, including asthma attacks. Many rooms are described as dirty, with stained carpets, unclean showers, and dirty sheets and pillowcases. In-room amenities are often broken or missing, including televisions, internet access, telephones, refrigerators, and microwaves. Guests also report clogged toilets, non-working showers, holes in walls, peeling paint, loud and rattling air conditioning units, uncomfortable beds, and thin walls leading to significant noise disturbances from neighbors.

Dining & Food Quality
The complimentary breakfast receives overwhelmingly negative feedback from guests. It is consistently described as extremely limited, typically offering only waffles, muffins, and cereal. Guests frequently report a lack of essential items like milk, eggs, or toast, significantly reducing the variety and nutritional value. The quality is often poor, with warm orange juice and items running out quickly, sometimes an hour before the advertised end time, leaving many guests without any breakfast options. Some guests observed local vagrants consuming the available food, further limiting options for paying guests and raising concerns about the overall environment. The general consensus is that the breakfast offering is insufficient and poorly managed, failing to provide a satisfactory start to the day for most visitors.

Location & Accessibility
The hotel's location is widely perceived as unsafe and sketchy by guests. Many report frequent sightings of individuals smoking marijuana outside rooms and in the parking lot, as well as significant police activity and arrests on the premises. There are numerous mentions of suspicious activity and unsettling encounters within the hotel's vicinity, creating a highly uncomfortable and threatening environment for visitors. The property is also noted for loud noise from the nearby interstate and from other guests, making a peaceful stay difficult. While some guests found the location convenient for specific local attractions, the pervasive safety concerns and disruptive atmosphere significantly detract from any perceived accessibility benefits.

Staff & Service
The staff is frequently described as rude, unprofessional, unhelpful, and unresponsive by a significant number of guests. Many report difficulties with check-in, being met with smart remarks, and staff refusing to complete bookings or process refunds, leading to considerable frustration. A common complaint highlights a lack of consistent front desk presence, with staff often unavailable, hiding, or ignoring calls, which has resulted in guests being locked out of their rooms or unable to resolve urgent issues. While a few isolated positive comments mention individual staff members being friendly or accommodating, the overwhelming sentiment is one of poor customer service and a general lack of concern for guest well-being, significantly impacting the overall experience and contributing to a sense of insecurity.

Additional Information
Many guests report significant issues with refunds, often being promised one but never receiving it, particularly when booking through third-party sites, leading to financial loss. There are multiple accounts of the hotel being unexpectedly closed upon arrival, with no prior notification, leaving guests stranded. Guests are frequently required to pay a cash deposit of $150 upon check-in, a policy that is not disclosed during online booking and often leads to frustration and financial inconvenience. Some reviews also mention the hotel appearing to be under new ownership or in a state of auction, contributing to its disarray and the inconsistent service. The lack of working phone numbers for the property further complicates attempts to resolve these issues.