Quality Inn Crossville Near Cumberland Mountain State Park

This hotel is a popular choice for travelers with pets and road trippers due to its convenient location right off the interstate. Its signature feature is its commitment to being pet-friendly, though some guests note challenges with designated areas. The hotel is also frequently praised for its friendly staff and a complimentary breakfast that often exceeds expectations. While many appreciate the ongoing renovations that bring modern touches, some older areas still show signs of wear. For families and couples seeking a practical and welcoming stopover, the hotel offers a comfortable base. To ensure the best experience, guests are advised to confirm they are assigned to a recently renovated room and to be mindful of potential road noise due to the hotel's proximity to the highway.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though experiences can vary. Many guests appreciate the presence of a refrigerator and microwave in their rooms, adding to comfort. While a pool is available, several reviews indicate it was closed during their stay, and some mention a jacuzzi. A fitness center is also on-site, described as well-equipped but occasionally cold. Wi-Fi connectivity receives mixed feedback, with some finding it reliable and others experiencing poor signal or outages in their rooms. The layout, with two separate buildings, means some guests encounter a lack of an elevator to access upper floors or the breakfast area, which can be challenging for those with mobility issues. Ice machines are present, though some were reported as broken.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean and comfortable, highlighting comfortable beds and effective blackout shades for a restful sleep. However, a significant number of reviews report issues such as the presence of roaches or bed bugs, musty or damp smells, and general signs of wear like holes in walls, stained carpets, or unfinished repairs. Bathrooms are frequently described as very small, with some guests noting issues like clogged toilets, leaky faucets, or difficulty operating the shower. While some rooms are quiet, road noise from the nearby highway is a common complaint, impacting sleep for others. Some air conditioning units are reported as noisy or emitting musty air.

Dining & Food Quality
The hotel's dining experience, particularly the complimentary breakfast, is a consistent highlight for many guests. The breakfast variety is frequently praised, often described as one of the best hotel breakfasts, featuring options like waffles, biscuits and gravy, sausage, eggs, and tater tots. The breakfast area is generally kept clean and well-stocked, with guests commending the diligent and friendly staff member responsible for its upkeep. However, some guests note that the breakfast area can become quite warm, and seating may be limited, sometimes requiring guests to take their food back to their rooms. Coffee is also available in the lobby around the clock, which is a convenient amenity for early risers or late-night arrivals.

Location & Accessibility
The hotel's location is a major draw, offering easy access right off the interstate, making it ideal for travelers passing through. Its proximity to the highway means it's also conveniently located near various restaurants and shopping options, allowing guests to easily find dining and other necessities. However, this direct access to the interstate also results in noticeable road noise, which some guests find disruptive, especially at night. Parking is available, though some guests describe the lot as limited or the entry as awkward to navigate. The hotel's layout, with two separate buildings, can be inconvenient, as guests may need to exit one building to access the lobby or breakfast area in another, which is particularly challenging during inclement weather.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the quick check-in process and the accommodating nature of the front desk team, with specific individuals often singled out for their exceptional service. Staff members are generally described as attentive and willing to assist with guest requests. However, there are instances of mixed feedback, particularly concerning how certain issues are handled; some guests report unresponsiveness or a lack of empathy when addressing significant problems like room cleanliness or billing discrepancies. Despite these isolated concerns, the overall sentiment is that the staff strives to provide a positive experience, contributing significantly to guest satisfaction.

Additional Information
The hotel is currently undergoing renovations, which means guests may encounter a mix of updated and older room conditions. A prominent feature is its pet-friendly policy, allowing guests to travel with their animals, though some report challenges finding suitable pet relief areas or encountering strong animal odors in designated pet-friendly sections. There have been recurring issues with billing discrepancies and refund refusals, particularly for reservations made through third-party booking sites or for rooms found to be unsatisfactory upon arrival. Guests should also be aware that while the hotel is advertised as non-smoking, some reviews mention a persistent smoke smell in hallways or even rooms, and some guests have been charged smoking fees. The hotel's security is noted, requiring a key card for building entry.