Quality Inn Franklin South

This hotel serves as a practical and convenient stop for road trippers and travelers seeking an overnight stay, primarily due to its strategic location right off the interstate. Its appeal extends to pet owners who appreciate the accommodating policy, and casino visitors benefiting from its proximity to local gaming establishments. While the staff receives mixed feedback, many guests highlight their helpfulness. However, cleanliness and room comfort are areas of varied guest experiences, with some finding rooms pristine and others noting significant issues. To ensure a more comfortable stay, guests are advised to request a room away from the main road to mitigate potential noise and to thoroughly inspect their room upon arrival, especially regarding cleanliness and the functionality of amenities.

Facilities & Amenities
The hotel offers a range of in-room amenities designed for convenience, including Wi-Fi, a coffee maker, microwave, mini-fridge, television with cable, an iron and board, and a hair dryer. While a pool is present on the property, reviews indicate it is often found to be empty, dirty, or with furniture stacked, suggesting it may not always be operational or well-maintained. Some guests noted a general lack of sufficient electrical outlets for charging devices. Despite these points, the availability of essential in-room features contributes to a functional stay for many travelers.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests praise the rooms as very clean, with fresh linens and comfortable beds, a significant number report issues such as mold in bathrooms, stained carpets and furniture, chipped furniture, and a persistent smoke smell in non-smoking rooms. Bed comfort also varies, with some finding beds very comfortable, while others describe them as hard or having exposed coils. Noise levels are a recurring concern, with guests frequently mentioning audible traffic from the nearby road and sounds from upstairs rooms due to thin walls. Additionally, many reviews highlight problematic shower temperature fluctuations, ranging from scalding hot to ice cold, and issues with the HVAC unit lacking proper thermostat controls. Some bathrooms are also noted as being quite small.

Dining & Food Quality
The hotel provides a continental breakfast, which receives mixed reviews regarding its quality and variety. Most guests describe the options as limited, typically including waffles, muffins, cereal, and coffee. While the waffles are often highlighted as a positive feature, the overall breakfast variety is frequently deemed disappointing or "blah" by many. Some guests specifically noted the coffee quality as subpar. Consequently, many travelers opt to seek breakfast elsewhere, despite the convenience of an on-site offering.

Location & Accessibility
The hotel's location is consistently praised for its convenience, situated directly off I65, making it an ideal stop for travelers. Guests appreciate its proximity to various local restaurants, gas stations, and essential services like Walmart. It is also conveniently located near popular attractions such as Kentucky Downs and The Mint casino. The property offers ample parking space, accommodating cars, trucks, and RVs. However, the close proximity to the main road means that noise levels from traffic can be a significant issue for rooms facing the highway, impacting sleep quality for some guests.

Staff & Service
Feedback regarding the staff and service is quite polarized. Many guests commend the friendly staff, highlighting their helpfulness and the efficient check-in process, even for late arrivals. Some positive experiences include staff accommodating room requests or resolving issues promptly. Conversely, a notable number of reviews describe staff as unhelpful or rude, particularly concerning issues with third-party bookings and the refusal to provide zero-balance receipts upon checkout. These negative interactions significantly impacted the overall experience for some guests, leading to frustration and a reluctance to return.

Additional Information
A significant positive aspect highlighted by guests is the hotel's pet-friendly policy, which is highly appreciated by those traveling with animals. However, the property is frequently described as outdated and in dire need of renovation and upgrades to its facilities and rooms. Several guests expressed security concerns, citing issues like missing door security latches, a general feeling of unsafety, or the presence of loiterers in the parking area. Furthermore, some guests encountered difficulties with third-party booking arrangements, including issues with room assignments or obtaining refunds, which led to frustration and dissatisfaction with the hotel's handling of these situations.