Quality Inn Hixson-Chattanooga

An older and dated property with mixed reviews, it is primarily noted for its comfortable beds and a staff that tries to be helpful despite the hotel's condition. This hotel is best suited for budget-conscious travelers and short-stay guests who prioritize value and a good night's sleep over modern amenities and pristine conditions. Pet owners should be aware of potential fees. A key tip for guests is to clarify all pet fees upfront and to manage expectations regarding the overall condition of the property.

Facilities & Amenities
The hotel offers a range of amenities, though their condition and functionality vary. Guests frequently mention the television in rooms, noting that while some are functional, many experience issues with operation or size, with some not working at all. The presence of a microwave and refrigerator in rooms is appreciated by many, though some report these appliances being non-functional. Seating within the rooms is a common point of feedback, with many guests finding only one chair available in two-bed rooms, and some chairs being in poor repair or having worn upholstery. The outdoor pool is available, though some guests have found it empty or not in usable condition. Vending machines are present but often reported as empty or cash-only, requiring guests to seek snacks elsewhere.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the comfortable beds, often describing them as "sleeping on clouds" and ensuring a restful night's sleep. General room cleanliness is frequently reported as good, with some guests finding their rooms very clean and well-maintained. However, a significant number of reviews highlight serious issues with the overall room condition and maintenance. These include reports of mold on ceilings and in bathrooms, cracked tubs, wobbly toilets, and general disrepair such as worn carpets, damaged furniture, and flickering lights. Some guests have also reported issues with bugs, including bed bugs and cockroaches, leading to highly negative experiences. Noise levels are generally considered quiet, though occasional disturbances from other guests have been noted.

Dining & Food Quality
The hotel provides a complimentary breakfast, which receives varied feedback. Many guests describe it as basic or standard, typically including waffles, cereal, yogurt, and packaged items like breakfast burritos or sandwiches. While some appreciate the convenience and the availability of coffee, others find the selection limited and the quality lacking, with reports of items being cold or machines out of order. Some guests have noted a lack of variety, such as no fresh fruit or specific condiments like ketchup. Despite these criticisms, the breakfast is generally seen as an adequate offering for a quick start to the day, with the waffle maker often being a highlight.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, particularly for guests visiting family in the area or attending local events. It is considered convenient for accessing nearby attractions, shopping centers, and dining options, with some amenities within walking distance. The hotel is noted for being a good value compared to other properties closer to tourist centers, offering a more economical option. However, some guests have found the immediate surrounding area to be less desirable, and accessibility can be challenging due to traffic, with some noting difficulty turning left out of the property. Parking is available, though some guests have reported issues with the lot's condition, including broken pavement and incidents of vehicle damage.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness and helpfulness. Guests frequently commend their accommodating nature, quick responses to requests, and overall pleasant demeanor. The check-in process is generally described as easy and efficient, though occasional delays due to system issues have been reported. Housekeeping efforts are appreciated by many, with staff noted for keeping rooms clean and fresh, even if daily service needs to be requested. Despite some challenges related to the hotel's condition, the staff's commitment to providing good service is a recurring positive theme, with many guests highlighting individual staff members for their exceptional assistance.

Additional Information
Guests should be aware of the hotel's pet policy, which includes a non-refundable pet fee that some guests found unexpected or high, leading to frustration upon arrival. While the hotel is pet-friendly, some guests noted a lack of suitable outdoor areas for pets. The property is undergoing renovations in some areas, which can lead to temporary disarray or construction noise. There have been reports of a security deposit being charged upon check-in, with some guests experiencing delays in receiving their refund after departure. The hotel is an older property, and while efforts are made to maintain it, guests should anticipate some signs of age and wear.