Quality Inn I-70 at Wanamaker

The hotel's pet-friendly policy is a notable aspect, allowing guests to travel with their animals, and its convenient location near major highways makes it a practical choice for those on the road. This establishment is frequently chosen by overnight travelers and families seeking a place to rest during long journeys, as well as pet owners who appreciate the accommodation for their companions. While many guests highlight the friendly staff as a significant positive, a recurring theme in reviews points to considerable concerns regarding the hotel's overall condition and cleanliness, suggesting it is an older property in need of substantial updates. Guests should manage their expectations regarding the hotel's age and potential maintenance issues. It is advisable to confirm the operational status of amenities like the pool and hot tub before booking, as these are frequently reported as being out of service.

Facilities & Amenities
Most guests express significant disappointment with the hotel's facilities and amenities, particularly the pool and hot tub, which are frequently reported as being out of order, too cold, or excessively chlorinated. Many travelers, especially those with children, book specifically for these features only to find them non-functional upon arrival. Beyond the aquatic areas, guests also note issues with basic conveniences such as vending machines and ice machines being out of service. The elevator is described by some as small, dirty, and even claustrophobic. Connectivity is also a concern, with reports of unreliable or non-functional Wi-Fi. Furthermore, the parking lot is often described as rough or sketchy, with some guests observing abandoned vehicles. Issues with key cards requiring frequent resetting are also a common complaint, adding to guest inconvenience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, though many guests report significant issues. While some reviews mention rooms being clean and comfortable, a substantial number describe rooms as dirty, filthy, or having unpleasant odors such as mustiness, stale smells, or even cigarette smoke. Specific complaints include stained carpets, wet rags left on floors, broken tiles, and mold in bathrooms. The overall room condition is frequently cited as poor, with reports of non-functional lights, unplugged lamps, bent lamp shades, and broken or missing smoke detectors. Bed comfort also varies, with some finding beds comfortable while others describe them as hard and uncomfortable. Noise levels from both the street and other guests are a common complaint, impacting sleep quality. Additionally, in-room amenities like coffee makers, TVs, and phones are often reported as broken or missing.

Dining & Food Quality
The dining and food quality, particularly the complimentary breakfast, receives overwhelmingly negative feedback from guests. Many describe the breakfast as substandard, with limited options and poor quality items. Common complaints include dried-out eggs, old or frozen butter, and a lack of variety beyond basic cereal and white bread. Guests frequently report that popular items like waffles are available but without syrup, and there's often a shortage of milk for coffee or cereal. The coffee itself is often described as weak. Furthermore, the breakfast area is sometimes noted for being unkempt, with juice machines leaking and staff handling food improperly. Many guests express disappointment that food runs out quickly, often well before the advertised end of breakfast service, leaving little to no options for later risers.

Location & Accessibility
The hotel's location is generally considered a positive aspect by guests, offering easy access to major highways, particularly the I-70, making it convenient for travelers passing through. Its proximity to various restaurants and other essential services is also appreciated, allowing guests to find dining and shopping options nearby. However, some guests express concerns about the immediate surrounding area, describing it as "horrible" or "sketchy," with reports of unusual activity or feeling unsafe. Parking is available on-site, but some reviews mention it being rough or having abandoned vehicles, and issues with the key card reader for re-entry can be inconvenient. While the hotel is well-situated for transit, guests should be aware of the mixed perceptions regarding the safety and general ambiance of the surrounding neighborhood.

Staff & Service
The staff and service at the hotel receive highly mixed reviews, with many guests praising the front desk staff for their friendliness, helpfulness, and professionalism. Specific individuals are frequently commended for their welcoming demeanor and efficiency during check-in and check-out. However, a significant number of reviews highlight extremely negative experiences, particularly concerning management. Guests report instances of rude, disrespectful, and even belligerent interactions with management, especially regarding billing disputes or accusations of policy violations. Communication issues, such as reservations being canceled or extra charges applied without clear explanation, are also noted. While some staff members strive to provide good service, the inconsistency, particularly from leadership, significantly impacts the overall guest experience.

Additional Information
Several important miscellaneous details emerge from guest reviews. The pet policy is a recurring topic, with guests noting varying and sometimes unexpected pet fees, ranging from reasonable to perceived as excessive, and occasional issues with service animals. Billing discrepancies are a significant concern, with numerous reports of unagreed-upon extra charges, unexpected deposits (sometimes higher than quoted), and issues with being charged multiple times or for additional nights not booked. Guests also frequently mention security concerns related to room doors, with reports of non-functional deadbolts or doors that do not properly latch, leading to feelings of unsafety. While the hotel is generally considered budget-friendly, these unexpected charges and security issues can detract from the perceived value.