Quality Inn Near the Island Pigeon Forge

This hotel offers a memorable stay, primarily due to its newly renovated rooms and central location on the parkway, making it a convenient base for exploring the area. Guests consistently highlight the hotel's exceptional cleanliness, the friendly and accommodating staff, and the impressive breakfast offerings. It is an ideal choice for families seeking spacious accommodations and engaging amenities like pools and a jumping pillow, as well as for couples looking for a comfortable and well-located retreat with access to a 24-hour indoor pool and hot tub. Sightseers will appreciate the easy walking access to major attractions and dining. To enhance your experience, consider requesting a room on a higher floor to mitigate potential noise from the street or nearby construction, and if you prefer a softer sleeping surface, bringing your own pillow might be beneficial. Many guests also recommend taking full advantage of the unique 24-hour indoor pool facility.

Facilities & Amenities
Guests frequently praise the hotel's diverse range of facilities and amenities, which significantly enhance their stay. A standout feature is the 24-hour indoor pool and hot tub, allowing guests to relax and swim at any time, often noted for its warmth and cleanliness. The outdoor pool area is also well-regarded, featuring hot tubs and shallow wading pools suitable for younger children, along with a popular jumping pillow that provides entertainment for all ages. While the outdoor pool sometimes has issues with leaves or filter effectiveness, it generally remains enjoyable. Wi-Fi connectivity receives mixed feedback; some guests find it unreliable for work, while others manage to stay connected. The availability of vending machines is convenient, though some guests reported them being out of order during their stay.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its cleanliness, with many guests describing rooms as "sparkling clean," "spotless," and "smelling fresh" upon arrival, often noting recent renovations that contribute to a modern feel. Rooms are generally considered spacious, often featuring large 65-inch TVs and thoughtful touches like indirect lighting. However, feedback on bed comfort is mixed; many find the beds comfortable and the linens soft, while a significant number describe them as "hard," "firm," or even "lumpy," suggesting a preference for softer mattresses. Noise levels can be an issue, particularly for rooms on lower floors or facing the street, with reports of traffic, construction, or even garbage truck noise disturbing sleep. Some guests also noted small bathrooms with poor lighting around the sink area, and occasional issues with air conditioning regulation or leaky fixtures.

Dining & Food Quality
The breakfast offered at the hotel consistently receives high praise from guests, often described as "delicious," "extraordinary," and among the "best" they have experienced at a hotel. Guests appreciate the wide variety of options available, which typically includes hot items like biscuits and gravy, scrambled eggs, sausage, and grits, alongside waffle machines, cereals, bagels, and toast. The food is frequently noted for being hot and fresh, and the breakfast area is kept well-stocked. The breakfast staff are repeatedly commended for their exceptional friendliness, helpfulness, and attentiveness, ensuring a pleasant dining experience for everyone. While fresh fruit availability can sometimes be inconsistent, the overall quality and selection make breakfast a significant highlight of the stay.

Location & Accessibility
The hotel's central location is a major advantage, placing guests directly on the parkway and within easy walking distance of numerous popular attractions and amenities. Many guests highlight its proximity to The Island, making it convenient for dining, shopping, and entertainment without needing a car. Other nearby attractions include mini golf, various shops, and restaurants, with a Publix grocery store conveniently located next door. The hotel is also well-situated for accessing the LaConte Center and is a short drive from Dollywood. Public transportation is accessible, with a trolley bus stop directly outside. Parking is generally reported as easy to find and convenient, often allowing guests to park close to their rooms, though some minor issues with space availability or layout have been mentioned.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their exceptional friendliness and helpfulness. Guests frequently commend the front desk team for their warm welcome, efficient check-in and check-out processes, and willingness to accommodate requests, even for complex bookings. The breakfast staff are particularly noted for their attentiveness and pleasant interactions, ensuring the dining area remains well-maintained and stocked. Housekeeping is generally praised for maintaining high standards of cleanliness and being responsive to requests for fresh towels or room servicing, though a few instances of missed service or DND sign issues were reported. Overall, the staff's dedication to providing excellent customer service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware of several additional aspects that may impact their stay. The hotel's pet policy appears to be a point of confusion, with some guests reporting it as pet-friendly while others were denied entry with service animals, indicating a need for clarification. Some guests experienced construction noise from adjacent properties, particularly during daytime hours, which could be disruptive for those spending time in their rooms. The presence of smoking rooms on certain floors led to complaints from non-smoking guests about lingering odors. The hotel features a unique two-building layout, with the indoor pool in one building and the breakfast area and outdoor pool in another, requiring guests to walk between them, sometimes across a street, which can be inconvenient, especially in inclement weather.