Quality Inn North

The hotel's convenient location right off the interstate is its primary draw, making it a practical stop for travelers on long journeys and those with business in the area. Despite its name, the hotel frequently falls short of "quality" standards, with guests often expressing extreme disappointment. The most pervasive issues revolve around the unacceptable cleanliness of rooms, pervasive unpleasant odors, and a general state of disrepair. This establishment is ideal for budget-conscious travelers and transient guests who prioritize an accessible location over comfort and amenities. Guests are strongly advised to inspect their assigned room thoroughly upon arrival and manage expectations regarding room condition and service. Bringing personal cleaning supplies and towels is a recurring suggestion to enhance the stay.

Facilities & Amenities
Many guests report significant issues with in-room appliances and fixtures. The refrigerator is frequently found to be broken, dirty, or not cooling properly, while televisions often have poor reception, are inoperable, or lack working remotes. Rooms commonly lack functional phones, making it difficult to contact the front desk. Air conditioning units are cited for being noisy, broken, or difficult to control. Public ice machines and vending machines are consistently described as broken, empty, or unsanitary. The swimming pool, when available, is often noted as being green, dirty, or out of service, leading to disappointment. Many guests also highlight the absence of an elevator, posing a challenge for those with mobility issues or heavy luggage. While Wi-Fi is generally available, some guests experience connectivity problems. Issues with door locks and safety latches are also a frequent concern, impacting guests' sense of security.

Cleanliness & Room Comfort
The most prevalent and severe complaints center on the hotel's cleanliness and room comfort. Rooms are overwhelmingly described as filthy, disgusting, and in a state of general disarray, often permeated by strong, unpleasant odors such as stale smoke, marijuana, or mold. Guests frequently encounter widespread stains on carpets, bedding, and furniture, along with visible dirt and cobwebs. Many reviews detail the presence of mold and mildew, particularly in bathrooms and on ceilings, sometimes accompanied by signs of water damage. Infestations of roaches and ants are also reported. Furniture is often found to be broken or damaged, including unstable beds and tables. Bedding and curtains are commonly described as ripped, stained, or having cigarette burns. Bathrooms are a major source of complaint, with dirty, wobbly, or broken toilets, rusted or peeling showers, and malfunctioning sinks. Noise from adjacent rooms and outside is also a common disturbance, impacting the overall comfort of the stay.

Dining & Food Quality
Guest feedback on dining options, primarily the complimentary breakfast, is largely negative. Many describe the breakfast as poor, depressing, or non-existent, often consisting of very limited choices such as cereal, toast, and coffee. Common complaints include watered-down juice, a lack of hot food options, and items being old, moldy, or out of stock, such as waffle mix or milk. Some guests report that the breakfast area itself is unsanitary, with issues like dripping water from the ceiling. While a few guests found the coffee decent, the overall sentiment is that the breakfast offers very little value and does not meet basic expectations for a hotel offering this amenity.

Location & Accessibility
The hotel's location is consistently highlighted as one of its few positive attributes. It is conveniently situated right off Interstate 95, making it easily accessible for travelers passing through or those with business in the area. Guests appreciate its proximity to various restaurants and a Walmart Supercenter, allowing for easy access to dining and shopping options. While the immediate surrounding area is sometimes described as sketchy or having litter, the hotel's direct access to the interstate is a significant advantage. Parking is available on-site, though some guests mention it can be difficult to navigate the lot or make certain turns when entering or exiting.

Staff & Service
Feedback regarding staff and service is mixed, though negative experiences are frequently reported. Many guests describe staff as rude, unhelpful, dismissive, or unprofessional, particularly concerning issues with room conditions or refunds. Check-in can be a lengthy process, with reports of long waits at the front desk and staff conversing in other languages while guests wait. Some guests experienced staff refusing to address issues or provide requested items like extra towels or toiletries. However, a smaller number of reviews praise staff for being friendly, welcoming, helpful, and accommodating, especially during check-in or when assisting with room changes. Despite some positive interactions, the overall impression is often marred by a perceived lack of care or responsiveness to guest concerns.

Additional Information
Guests frequently encounter issues with the hotel's security deposit policy, reporting difficulties in receiving refunds or unexpected charges, leading to disputes with management. There are widespread concerns about general safety and the overall environment, with mentions of strong marijuana odors in hallways, large trash bags left in common areas, and exterior doors being propped open with rocks, compromising security. The pet policy is also a point of contention, with guests reporting unexpected fees or challenges finding suitable areas for pets. Some guests note that the hotel's rewards program benefits are not consistently honored. Furthermore, the hotel's general state of disrepair and lack of maintenance, despite some visible renovations in the lobby, is a recurring theme, often leading guests to question the hotel's overall management and standards.