Quality Inn Petoskey-Harbor Springs

This hotel is undergoing an ongoing renovation, which guests note will significantly enhance the property once completed. Its pet-friendly accommodations are a standout feature, making it an excellent choice for pet owners seeking a comfortable stay with their furry companions. The hotel's location is also highly praised for its convenience to local attractions and quiet setting. While some aspects of the property are described as dated, the friendly staff consistently receives high marks for their helpfulness and positive attitudes. This hotel is particularly well-suited for families and ski enthusiasts due to its spacious rooms and proximity to recreational areas. To ensure a smooth experience, guests are advised to inquire about the current renovation status and consider requesting a first-floor room if mobility is a concern, as there is no elevator.

Facilities & Amenities
The hotel offers a range of pet-friendly accommodations, including ample grass areas and convenient doggie waste stations, making it ideal for guests traveling with pets. Many appreciate the inviting outdoor fire pit with available s'mores kits, a grill, and a pleasant patio area for relaxation. In-room conveniences often include a refrigerator, microwave, and flat-screen TV, along with reliable free Wi-Fi. Some rooms feature whirlpool tubs, adding a touch of luxury. However, a frequently mentioned point is the absence of a swimming pool, which some guests miss. The property also provides ice machines and vending machines for guest convenience, though some facilities like the laundry machine have been reported as out of order.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, with many finding their rooms to be clean and the beds comfortable, ensuring a restful sleep. Some guests reported experiencing musty odors, mold, or damp carpets, particularly on the first floor, which impacted their stay. Issues such as stained furnishings, worn carpets, peeling wallpaper, and water damage were also noted in some older rooms. While some rooms are described as spacious and recently updated, others are considered tired or dated. Noise can be an issue, with complaints about noisy air conditioning units, thin walls allowing sound from neighboring rooms (including showers and general activity), and occasional street noise.

Dining & Food Quality
The hotel provides a complimentary breakfast, which receives varied feedback. Many guests describe it as a basic or typical hotel breakfast, offering standard items. When available, hot options like scrambled eggs and sausage are appreciated, alongside waffles, yogurt, cereals, breads, and muffins. However, due to ongoing construction, the breakfast selection has often been limited, sometimes reduced to just muffins and yogurt, leading to disappointment for some guests expecting more variety. While the coffee is generally available, some guests noted that certain items, like orange juice or eggs, occasionally ran out or were of lower quality.

Location & Accessibility
The hotel boasts a convenient location, situated off the main road, providing a quiet setting while remaining easily accessible to key attractions. Guests appreciate its proximity to ski resorts, downtown areas, a nearby state park, and various dining and grocery options. A gas station conveniently located next door is also a plus. However, a significant and recurring point of feedback is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility issues, especially those assigned to the second floor. While the area is generally considered safe, some guests noted the busy traffic in the broader Petoskey area.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive reviews, with guests frequently highlighting their friendliness, helpfulness, and accommodating nature. Many commend the quick check-in process and the staff's willingness to go above and beyond to assist with requests, such as addressing room issues or providing local information. The attentive service from the front desk and housekeeping teams is a recurring theme, contributing significantly to a positive guest experience. Staff members are described as personable, welcoming, and responsive, creating a pleasant atmosphere despite any ongoing property challenges.

Additional Information
Guests should be aware that the hotel is undergoing an ongoing renovation, which may result in construction noise and dust in certain areas, particularly in hallways and the lobby. While some guests were not informed of this prior to arrival, others appreciated the transparency. The hotel has a pet-friendly policy, but an additional pet fee is applied per night. A notable structural detail is the lack of an elevator, requiring guests on upper floors to use stairs, which is a frequent point of concern for those with mobility limitations or heavy luggage. Some guests also reported issues with laundry facilities being out of order.