Quality Inn Pinetop Lakeside

This hotel is often highlighted for its friendly and helpful staff, particularly the front desk personnel, who consistently receive high praise for their attentiveness and willingness to assist guests. Its pet-friendly policy is a significant draw for many, making it a suitable choice for pet owners traveling with their companions. The presence of in-room microwaves and refrigerators is a notable convenience, especially for families and business travelers seeking affordable and practical accommodations. The hotel's location is also frequently commended for its accessibility and proximity to local attractions, appealing to sightseers and those looking for a peaceful retreat. For electric vehicle owners, the on-site charging stations are a distinct advantage. To ensure a comfortable stay, guests might consider requesting a room on the second floor to minimize potential noise from above, and it is advisable to confirm current breakfast offerings upon arrival.

Facilities & Amenities
Guests frequently appreciate the practical in-room amenities, including a microwave, mini-fridge, and often a freezer, which are highly convenient for storing food and beverages, especially for longer stays or those on a budget. The availability of coffee makers in rooms is also noted, though the quality of the coffee can vary. A significant feature for modern travelers is the presence of EV chargers, including Tesla and standard models, providing essential support for electric vehicles. While free Wi-Fi is generally available, some guests have reported it can be unreliable or slow. The hotel also offers laundry facilities, though these are limited to one washer and dryer, and some guests have experienced issues with their functionality or lack of soap availability.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean and cozy, with comfortable beds and clean linens ensuring a good night's sleep. However, a significant number of reviews report issues such as dirty floors, stained sheets, mold in bathrooms, and general lack of thorough cleaning, with some even finding previous guests' items. The room condition is often described as old and worn, with issues like chipped bathtubs, damaged flooring, loose fixtures, and dirty baseboards. Noise can be a concern due to thin walls, with guests on lower floors often hearing activity from above. Some rooms feature vinyl plank floors, which some guests prefer over carpet, though others note they can feel dirty.

Dining & Food Quality
The hotel's breakfast offering receives highly varied and often negative feedback. While advertised as complimentary, it frequently consists of a "grab-and-go" bag rather than a hot, sit-down meal. Contents typically include a cold breakfast burrito (which some guests found unappetizing or even moldy), a muffin, a granola bar, and juice. Some guests appreciated the mini waffle machine when available, but many expressed disappointment over the lack of hot food options and protein. The coffee provided in rooms is often described as poor quality, and there is generally no hot coffee available in the lobby. This discrepancy between advertised and actual breakfast service is a recurring point of dissatisfaction for many visitors.

Location & Accessibility
The hotel boasts a convenient and central location, making it easily accessible from the main highway. Guests appreciate its proximity to various local amenities, including restaurants, retail businesses, gas stations, and a supermarket, allowing for easy access to necessities and dining options. The surrounding peaceful area and wooded setting contribute to a relaxing atmosphere. Parking is generally ample and convenient, often available directly in front of the rooms, which is a significant plus for travelers. Its strategic position makes it a good base for exploring local parks and attractions, appealing to those looking to enjoy the natural beauty of the region.

Staff & Service
The staff at the hotel, particularly the front desk personnel, are consistently praised for being friendly, helpful, attentive, and polite. Many guests highlight their positive interactions, noting that staff members go out of their way to assist with requests and provide local recommendations. The check-in process is generally described as quick and efficient. However, some guests have reported instances of rude staff or unhelpful responses, particularly concerning billing issues or room problems. While some positive experiences with housekeeping are noted, a recurring theme is the lack of daily room cleaning, with guests often needing to request fresh towels or trash removal.

Additional Information
Guests should be aware that the hotel's pet-friendly policy may involve additional charges that are not always clearly communicated upfront. A unique amenity is the presence of electric vehicle charging stations, which are a significant convenience for EV owners, though non-guests may incur a fee. A common point of contention is the hotel's approach to maid service, which is often not provided daily, requiring guests to request cleaning or fresh towels. Furthermore, some guests have reported billing issues, including unauthorized charges or double billing, which can be difficult to resolve. The hotel's overall age and condition are frequently mentioned, with some areas appearing run down or in need of maintenance.