Quality Inn Portland Airport Pdx

This hotel is primarily noted for its proximity to the airport, making it a functional choice for travelers seeking convenience for early flights or layovers, particularly those utilizing the park and fly program. While some guests found the staff friendly and accommodating, many reviews highlight significant concerns regarding cleanliness and the overall condition of the rooms, which often fell short of expectations. The hotel's location, though convenient for transit, is frequently described as being in a less desirable area, impacting the overall guest experience. It may appeal to budget-conscious travelers who prioritize airport access over extensive amenities or a pristine environment. To ensure a smoother experience, guests are advised to confirm shuttle service availability and operating hours in advance, as this was a recurring point of frustration, and to manage expectations regarding the general upkeep of the property and its immediate surroundings.

Facilities & Amenities
Guests frequently noted issues with the hotel's facilities and amenities. Many reviews mentioned the absence of an elevator, requiring guests to carry luggage up stairs, which was particularly challenging for those with heavy bags or mobility concerns. The outdoor pool was consistently described as unkempt and murky, deterring guests from using it and contributing to an overall impression of poor maintenance. Some rooms experienced a lack of consistent hot water, impacting shower comfort and leading to frustrating experiences for guests. While Wi-Fi was generally reported as fast, the overall impression of the facilities was one of limited functionality and upkeep. Additionally, some guests encountered issues with non-functional ice machines and the general availability of basic items like coffee cups in the lobby, further detracting from convenience. A few reviews also mentioned some rooms being semi-underground, with windows at ground level.

Cleanliness & Room Comfort
The cleanliness and room comfort received highly mixed, often negative, feedback. Many guests reported rooms that were not adequately cleaned, citing stained carpets and sheets, and a general dingy appearance. Persistent foul smells, including smoke and other strong odors, were a common complaint, often masked by air fresheners. Issues with room amenities were widespread, such as non-functional televisions, broken lights, and a lack of basic supplies like toilet paper, soap, or coffee cups. The beds garnered varied opinions; while some found them comfortable, others described them as worn out or lacking support. Shower functionality was a significant concern, with reports of capped nozzles, rust-colored water, low pressure, or a complete lack of hot water, alongside missing soap dishes. Noise from adjacent rooms and hallways was also frequently mentioned, disrupting sleep.

Dining & Food Quality
Guest feedback on dining and food quality primarily centered on the complimentary breakfast, which was a consistent source of disappointment. Many described the breakfast offerings as "weak," "insipid," or "skimpy," often lacking variety and essential items. Guests frequently reported that the breakfast area was poorly stocked, with empty dispensers for coffee and syrup, and limited food options such as only toast, waffles, and cereal. The quality of the coffee was also a point of contention, often described as watery. Most guests found the breakfast to be insufficient, particularly noting a lack of protein options, with the menu heavily skewed towards carbohydrates and sugar. This often led to guests seeking alternative dining options outside the hotel, as the provided breakfast did not meet their expectations for a satisfying start to the day.

Location & Accessibility
The hotel's location is frequently highlighted for its proximity to the airport, making it a convenient choice for travelers with early flights or those utilizing the park and fly program. However, the surrounding neighborhood received considerable negative feedback, often described as "sketchy" or "unpleasant," with visible signs of disarray and a general feeling of insecurity for many guests. The airport shuttle service, while offered, was a major point of frustration for numerous guests due to long wait times, unreliability, and inconsistent operating hours, sometimes leading to missed flights or the need to arrange alternative transportation. Parking on site was noted by some for its poor upkeep, with trash often present. Despite these concerns, some guests appreciated the hotel's accessibility to public bus lines and nearby points of interest like an Indian buffet restaurant and The Grotto.

Staff & Service
Feedback on staff and service was notably mixed, with some guests reporting positive interactions while others encountered significant challenges. Several reviews praised specific individuals for being friendly, polite, and helpful, going above and beyond to assist with issues. However, a larger number of guests reported difficulties, including instances where there was no one at the front desk upon arrival or during critical times, leading to long waits and frustration. The check-in process was frequently described as cumbersome and slow, sometimes due to staff unavailability or lack of training. Communication issues, such as disconnected phone lines, also contributed to a sense of unresponsiveness. While some staff members were commended for their efforts, the overall impression of service consistency and efficiency was often negative, impacting the guest experience from arrival to departure.

Additional Information
Guests frequently encountered several miscellaneous but impactful issues during their stay that extended beyond typical hotel operations. Many reported persistent problems with key card functionality, leading to repeated trips to the front desk for reactivation, which caused significant inconvenience and delays in accessing their rooms. There were numerous complaints regarding deposit policies, with guests stating that refunds were either significantly delayed or not processed as expected, leading to financial frustration and disputes. For those booking through loyalty programs, issues with rewards program benefits and point redemption were a recurring theme, causing dissatisfaction among members who felt their status was not recognized. Some guests also noted initial confusion with the hotel's address, as it was previously a different brand, leading to navigation challenges upon arrival. These operational and policy-related concerns often added unexpected stress and negative experiences to the guest's overall stay.