Quality Inn Spring Valley - Nanuet

This hotel is primarily noted for its convenient location, situated directly behind a Target store and offering easy access to major highways, making it a practical choice for travelers seeking quick overnight stays. While some guests appreciate the quiet atmosphere, many report significant concerns regarding cleanliness, outdated facilities, and the quality of amenities. The hotel's proximity to essential shopping is a consistent highlight, appealing to solo travelers or those needing immediate access to necessities. To ensure a more comfortable experience, guests are advised to inspect their rooms thoroughly upon arrival and be prepared for a very basic breakfast offering.

Facilities & Amenities
Guests frequently report issues with the hotel's facilities. The elevator is a common point of concern, often described as broken, dirty, or unreliable, forcing guests to use stairs, which is particularly inconvenient for those with luggage. Despite being advertised, the pool is consistently reported as closed or unmaintained. The fitness center is noted for having very limited and sometimes broken equipment. Many rooms lack essential amenities such as an in-room phone or a hair dryer. Additionally, ice machines are often found to be broken or available only on specific floors, adding to guest inconvenience.

Cleanliness & Room Comfort
Cleanliness and room comfort are significant and recurring issues for many guests. Numerous reviews detail widespread problems with bed bugs and roaches in rooms. Guests frequently report finding mold in bathrooms, dirty sheets, stained towels, and general uncleanliness throughout the rooms and hallways. Pervasive and unpleasant odors, including cigarette smoke, marijuana, mildew, and urine, are commonly noted. Rooms are often described as outdated, featuring broken furniture, peeling paint, and damaged fixtures. Many guests also found the beds uncomfortable and experienced disturbances due to thin walls allowing noise from adjacent rooms or hallways.

Dining & Food Quality
The hotel's breakfast offering consistently receives negative feedback for being minimal and lacking variety. Most guests report that the complimentary breakfast primarily consists of waffles, cereal, and coffee, with very limited or no hot food, protein options, or fresh fruit. Several reviews mention that breakfast items are often not set up on time or run out quickly, leaving guests with few choices. The breakfast area itself is sometimes described as unkempt or messy. Due to the limited selection and quality, many guests opt to seek breakfast elsewhere.

Location & Accessibility
The hotel's location is frequently cited as its primary advantage, offering convenient access to a nearby Target store and major highways, including the NYS Thruway. This makes it a practical stop for travelers. However, the hotel's proximity to train tracks and a busy highway results in significant noise disturbances, particularly at night, which can impact sleep quality. While parking is available, some guests express safety concerns due to individuals loitering around the property, contributing to an uneasy atmosphere for certain visitors.

Staff & Service
Guest experiences with the hotel staff and service are notably mixed. While some guests commend the friendly staff for their helpfulness and willingness to assist, a significant number of reviews describe staff as rude, unprofessional, and unresponsive, especially when addressing complaints about room conditions or requests for refunds. Issues such as staff not being present at the front desk, difficulties with check-in processes, and perceived language barriers are also mentioned. The overall impression of service varies widely, with many guests feeling their concerns were not adequately addressed.

Additional Information
Several guests note a pervasive marijuana smell throughout the hotel, including hallways and rooms, despite a stated non-smoking policy. Frequent complaints arise from key cards malfunctioning, requiring multiple trips to the front desk for re-activation. Safety concerns are also a recurring theme, with reports of broken room locks, unsecured windows, and individuals loitering around the property. The hotel appears to be undergoing some form of construction or renovation, as building materials and old mattresses are sometimes observed in hallways, contributing to a sense of disarray.