Quality Inn & Suites Airport

The hotel is a practical choice for travelers seeking convenience to the airport and a good value for their stay, with a notable free airport shuttle service being a signature feature. Its location, often highlighted for having a Cracker Barrel restaurant directly in the parking lot, adds to its appeal. Guests frequently commend the friendly and helpful staff and generally find the accommodations to be clean. This hotel is particularly well-suited for airport travelers needing a quick overnight stay, budget-conscious travelers looking for affordability, and business travelers due to its strategic location. For a more peaceful experience, it is advisable to request a room situated away from the main highway to minimize noise, and guests should definitely take advantage of the reliable shuttle service for seamless airport transfers.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. A swimming pool is available, providing a recreational option, although some guests noted it was occasionally closed. While a fitness center is present, some reviews suggest it is basic or not well-maintained. Guests generally appreciate the availability of Wi-Fi, though a few experienced connectivity issues. The property features outdoor corridors, which some guests found less secure or desirable compared to interior access. The presence of elevators is noted, but their location can sometimes be inconvenient, and there were reports of one being out of service. Additionally, the hotel offers smoking rooms, which can sometimes lead to lingering odors in adjacent non-smoking areas.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests found their rooms to be clean and well-maintained, with some specifically praising the comfortable beds and fresh linens, ensuring a restful night's sleep. However, a notable number of reviews mentioned issues such as dirty floors, stains on bedding, or the presence of insects, including roaches, which impacted their sense of comfort. Room size also received mixed comments, with some finding them spacious while others described them as small, particularly the small bathrooms. The bathrooms themselves were a point of concern for some, with reports of slow drains, low water pressure, or issues with fixtures. Noise levels are a significant recurring theme, with many guests experiencing disturbances from the nearby highway, airport traffic, or neighboring rooms due to thin walls, making a quiet stay challenging for some. In-room amenities like the air conditioning and TV generally functioned, though some noted issues with their performance or reception.

Dining & Food Quality
The hotel provides a complimentary breakfast that garners mixed opinions from guests. Most describe it as basic but sufficient, offering a convenient start to the day. The breakfast typically includes options like waffles, bagels, pastries, yogurt, fruit, and various cereals, along with coffee and juice. However, a common point of feedback is the lack of hot protein options such as eggs or meat, which some guests desired. While the hotel's breakfast may be simple, the presence of a Cracker Barrel restaurant conveniently located in the parking lot is a significant advantage for those seeking a more substantial meal. Additionally, a Waffle House and other dining establishments are easily accessible nearby, providing alternative food choices for guests.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly its airport proximity and the availability of a free and efficient airport shuttle service. This makes it an ideal choice for travelers with early flights or layovers. Its direct access to the highway offers convenient travel, though it also contributes to the noise levels experienced by some guests. The hotel is well-situated for exploring local attractions, with easy access to downtown Charlotte, the Billy Graham Library, and various entertainment venues. For dining, guests appreciate the immediate vicinity of a Cracker Barrel and a Waffle House, along with a nearby gas station and other food options. While parking is available, some guests noted it could be crowded, and a few expressed general concerns about the immediate surrounding area's ambiance.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness and helpfulness, significantly contributing to a positive guest experience. Many reviews highlight the attentive service provided by the front desk team, noting their efficiency during quick check-in and check-out processes. The airport shuttle service is frequently commended for its reliability and the professionalism of its drivers, ensuring timely transfers to and from the airport. Guests appreciate the staff's responsiveness to requests, such as addressing issues with in-room amenities or providing assistance with reservations. While the majority of feedback regarding service is positive, a few guests reported isolated instances of unfriendliness or communication challenges with certain front desk personnel. Overall, the dedication of the team to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware of a refundable deposit collected at check-in, which some found to be a point of confusion or delay in its return. The hotel is generally considered an older property, with some areas showing signs of wear and tear, though efforts have been made to update rooms. The design features outdoor corridors, which influences the overall feel and, for some, the perception of security. While the hotel offers smoking rooms, this can sometimes lead to a lingering smoke odor in non-smoking areas. The property is noted for its pet-friendly policy, accommodating guests traveling with animals. Despite some minor issues, many guests view the hotel as offering good value for its convenient location and basic amenities, making it a suitable option for short stays.