Quality Inn & Suites at Dollywood Lane

This hotel is frequently praised for its exceptional cleanliness and prime location, making it a standout choice for many travelers. Guests consistently highlight the well-maintained premises and the convenience of being situated near major attractions. The hotel is particularly well-suited for families due to its appealing pool area and spacious rooms equipped with useful amenities. Sightseers and tourists also find it ideal, as it offers easy walking access to various points of interest and dining options. For those seeking good value, it is often considered a budget-friendly option. To enhance your stay, consider requesting a newly renovated room, as these are often noted for their modern appeal. Additionally, if you are sensitive to bed firmness, bringing your own pillow might improve your comfort.

Facilities & Amenities
The hotel offers a range of facilities that contribute positively to the guest experience. Most notably, the pool area is a significant draw, featuring multiple pools, including a kiddie pool and splash pad, which are consistently described as clean and enjoyable for children. A hot tub is also available, though its functionality or cleanliness can occasionally be inconsistent. Guests appreciate the convenience of microwaves and refrigerators in their rooms, along with ample USB ports (both A and C types) for charging devices. Some rooms also feature a fireplace, adding a cozy touch. The availability of free Wi-Fi is a standard and appreciated amenity, and guests benefit from plenty of off-street parking at no additional charge. However, some guests have noted that the elevator can be slow or out of service, and ice machines or vending machines may not always be fully operational.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its cleanliness, with many guests describing rooms as spotless and well-maintained, often noting the pleasant scent upon arrival. Daily cleaning and fresh linens are frequently highlighted as positive aspects. However, feedback on room comfort is mixed. While some guests find the beds comfortable and appreciate the soft sheets and pillows, a significant number report the beds are hard, lumpy, or worn out, leading to discomfort and even back pain. Room condition also varies; some guests enjoy newly renovated rooms that are spacious and modern, while others encounter dated or musty-smelling rooms with dirty carpets or small bathrooms. Noise levels can also be a factor, with some rooms experiencing road noise or disturbances from noisy neighbors or housekeeping activities.

Dining & Food Quality
The hotel's complimentary breakfast is a frequently discussed feature, generally receiving positive remarks. Guests often describe it as good, excellent, or tasty, with a wide variety of hot and cold options. Typical offerings include scrambled eggs, waffles, sausage, biscuits and gravy, cereals, fruit, yogurt, and juice. Many appreciate the convenience of a hot breakfast to start their day. However, some guests note that the dining area is too small, leading to limited seating, especially during peak hours. There are also occasional comments about the quality of specific items, such as tough biscuits or dry eggs, and the coffee is sometimes described as subpar, often being from a machine rather than freshly brewed.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests find it incredibly convenient for exploring the area, being within walking distance to numerous restaurants, attractions, and gift shops. Its proximity to major points of interest, including a popular theme park, makes it an ideal base for tourists. The hotel is situated directly on the main road, providing easy access to and from the property. Ample off-street parking is available and is provided at no additional cost, which is a significant benefit for guests traveling by car. While the location on a busy thoroughfare can sometimes lead to road noise, many guests report feeling safe walking around the area, even at night.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, politeness, and helpfulness. Many guests commend their attentive service and willingness to assist with requests, contributing to a positive overall experience. The check-in process is often described as quick and efficient. Daily housekeeping is a notable positive, with guests appreciating the rooms being cleaned and fresh towels provided regularly. However, there are some instances of mixed feedback regarding front desk interactions, with a few guests reporting staff appearing bothered or unhelpful in certain situations, such as when dealing with room key issues or specific requests. Despite these isolated incidents, the general sentiment is that the staff strives to provide excellent service.

Additional Information
Guests should be aware that the hotel is undergoing renovation and remodeling, which means some rooms are newly updated while others may still reflect an older style. This ongoing work can occasionally lead to construction noise or impact parking availability. The hotel features an outdoor access design for its rooms, which some guests find convenient. It is important to note that the hotel has specific policies regarding deposits for damages, which some guests report can take an extended period to be returned. Additionally, the hotel's policy on refunds for early departure may vary, particularly if the booking was made through a third-party site.