Quality Inn & Suites Bethany

The hotel serves as a convenient and accessible stop for travelers passing through, particularly those seeking an easy off-highway location that minimizes travel time. Its appeal lies in its generally friendly and accommodating staff who are often praised for their helpfulness, and a breakfast offering that many find satisfying and varied. While many guests appreciate the hotel's overall cleanliness, some have noted areas showing signs of aging and a need for updates, suggesting a mixed experience regarding property condition. The property is also notably pet-friendly, making it a suitable choice for guests traveling with animals who value convenience. For families and couples on road trips, the hotel offers a practical and often quiet overnight stay. To enhance your experience, it is advisable to confirm the operational status of amenities like the pool prior to arrival, and be aware of any potential pet fees that may not be explicitly stated during booking.

Facilities & Amenities
Many guests expressed significant disappointment regarding the pool and hot tub, as these amenities were frequently reported as being closed or out of order for extended periods, which was a major letdown for those who booked specifically to use them. This recurring issue impacted the recreational aspect of their stay. When the pool was operational, it was generally described as a good size and clean, with some appreciating its salt-water system over chlorine. However, occasional mentions of cold water or a lack of proper ventilation in the pool area were noted. The hotel does offer ample parking that is often described as well-lit and spacious, providing convenience and a sense of security for guests with vehicles. While some guests found the overall facilities to be showing signs of age, the availability of laundry machines was a practical benefit for those on longer journeys, allowing them to refresh their belongings.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests found their rooms to be clean and spacious, appreciating the overall tidiness and ample space. The beds received varied reviews, with some guests finding them comfortable and conducive to a good night's sleep, while others described them as hard or uncomfortable. A significant concern for some guests was the presence of unpleasant odors, including musty smells or the lingering scent of smoke, which impacted their comfort. Reports of bugs, including dead insects, roaches, and, in several concerning instances, bed bugs, were a major negative for affected guests, leading some to check out early. Issues with bathroom cleanliness, such as mold, stains, or loose fixtures like faucets and toilets, were also noted. Noise levels were inconsistent; some rooms were described as quiet, while others experienced disturbances from thin walls or creaky floors, allowing sounds from neighboring rooms or the hallway to be heard. The air conditioning units sometimes struggled to maintain desired temperatures.

Dining & Food Quality
The complimentary breakfast at the hotel generally receives positive feedback, with many guests appreciating the variety and the availability of hot options. The breakfast spread typically includes items such as waffles, scrambled eggs, sausage, biscuits and gravy, and tater tots, alongside cold selections like cereal, yogurt, fruit, and various pastries and breads. While the selection is often praised, the quality of the hot food can be inconsistent; some guests found the eggs to be watery or the sausage patties dried out, and occasionally reported hot food being served cold. Despite these minor issues, most guests found the breakfast to be suitable and a convenient start to their day, especially for those on the go. The breakfast area itself is typically described as clean and well-maintained, providing a pleasant environment for dining.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for travelers due to its easy and direct access from the interstate or freeway. Guests appreciate its convenience for overnight stays during long road trips, as it allows for quick entry and exit. Despite its proximity to the highway, many guests found the hotel to be surprisingly quiet, with road noise not being a significant issue for a restful night's sleep. The parking facilities are generally well-regarded, offering ample space and good lighting, which contributes to a sense of security. While the immediate surroundings may not offer extensive attractions, the hotel's strategic position makes it a practical base for reaching nearby appointments or for continuing onward journeys. Its accessibility makes it a favored choice for those prioritizing ease of travel.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the positive interactions with front desk personnel, describing them as welcoming and attentive. The check-in and check-out processes are generally reported as quick and efficient, contributing to a smooth arrival and departure experience. Staff members are often commended for their willingness to assist with guest requests, such as providing extra towels or helping with lost items. However, some guests reported significant issues with billing, including instances of being double-charged or difficulties resolving deposit discrepancies, which caused frustration and, in some cases, led to early departures. Despite these isolated billing concerns, the overall sentiment regarding the staff's customer service and dedication to guest satisfaction remains largely positive, with many guests feeling well taken care of during their stay.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which is a significant convenience for those traveling with animals, though some noted that associated pet fees were not always clearly communicated during the booking process, leading to unexpected charges. A deposit of around $100 is typically required upon check-in, which guests are informed is generally reversed within a few business days. Recurring feedback suggests that the hotel is showing signs of aging and could benefit from updates to its facilities and rooms, as some areas appear dated. Some guests specifically mentioned foundation issues or uneven floors in certain areas, indicating a need for structural maintenance that impacts the perceived quality of the property. While the hotel aims to provide a comfortable stay, these aspects of its condition are frequently observed and can impact the overall guest experience, particularly for those expecting a more modern or pristine environment.