Quality Inn & Suites Coliseum

This hotel's primary appeal lies in its convenient location, offering easy access to local venues, restaurants, and shops, making it a practical choice for concert-goers and event attendees seeking proximity to their destinations. However, guests frequently report significant concerns regarding the property's overall condition, describing it as run-down, outdated, and in dire need of renovation. While some guests find the value for the price acceptable, many are disappointed by the pervasive issues with cleanliness and maintenance throughout the premises, from the rooms to the common areas. The staff receives mixed feedback, with some guests praising their friendliness and helpfulness, while others recount negative interactions. For travelers prioritizing location over modern amenities and willing to overlook significant maintenance issues, this hotel might be considered. It is advisable to manage expectations regarding the property's upkeep and to thoroughly inspect your room upon arrival.

Facilities & Amenities
The hotel's facilities are a frequent point of contention among guests. The swimming pool is consistently reported as being closed, drained, or in a state of disrepair, often appearing to have been out of service for an extended period. Similarly, the fitness center is also noted as being unavailable or closed, disappointing guests who had planned to utilize these amenities. Many guests experienced issues with the hotel's vending machines and ice machines, which were frequently found to be broken. Furthermore, the absence of an elevator is a significant inconvenience for guests with mobility issues or heavy luggage, particularly those assigned to upper-floor rooms, requiring them to use stairs. While rooms generally include a microwave, mini-fridge, and coffee maker, the overall state of the property's common areas and amenities suggests a lack of consistent maintenance and investment.

Cleanliness & Room Comfort
Cleanliness and room comfort are major areas of concern for many guests. Numerous reviews describe rooms as filthy, with dirty carpets, stained sheets and blankets, and dust accumulation. Guests frequently report finding hair in various areas, including bathtubs and on linens, and some even encountered roaches or other bugs in their rooms and bathrooms. The bathrooms are often cited as being particularly problematic, with issues such as leaking toilets, rust, mold, clogged drains, and general uncleanliness. Rooms are frequently described as dated and in poor repair, with peeling paint, holes in walls, and worn furniture. While some guests found the beds comfortable and the rooms quiet, others experienced hard beds or significant noise from HVAC units or other guests. The presence of strong musty or smoke smells in non-smoking rooms is also a recurring complaint.

Dining & Food Quality
Feedback regarding dining options primarily centers on the complimentary breakfast. Most guests describe the breakfast as adequate or decent, appreciating the availability of items like waffles, cereal, fruit, and coffee. However, some guests found the food quality to be mediocre or limited, noting a lack of meat options such as sausage or bacon, and occasionally reporting issues like cold food or ants in the breakfast area. The juice machines were also reported as being broken by some. Despite these inconsistencies, the breakfast staff is often praised for being attentive and helpful, ensuring items are refilled and the area is clean. Overall, while the breakfast provides a convenient start to the day, guests should manage expectations regarding its variety and quality.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage, offering convenient access to local attractions, the coliseum, various restaurants, and shopping centers. Its proximity to the interstate also makes it a practical stop for travelers. However, the parking lot is a major point of dissatisfaction, frequently described as being in very poor condition with numerous potholes that can damage vehicles, and often appearing dirty or unsafe. Accessibility for guests with disabilities is a recurring negative theme, with multiple reports of rooms being assigned on upper floors without elevators, requiring the use of long steps, and a general lack of wheelchair accessible accommodations, leading to cancellations or discomfort for some guests.

Staff & Service
The staff receives mixed but often positive feedback, particularly the front desk team, who are frequently praised for their friendliness, helpfulness, and professionalism during check-in. Some guests experienced quick check-in processes. However, there are also reports of staff being absent from the front desk, unresponsive to phone calls, or exhibiting rude and unhelpful attitudes when issues arise, such as problems with room keys or maintenance requests. Housekeeping service is a significant area of complaint; many guests report that rooms are not cleaned daily, with some being informed that service is only provided every three days, or that requests for fresh towels and linens are met with resistance or insufficient supply. Some guests also noted issues with staff handling of sensitive situations.

Additional Information
Guests should be aware of several important details. A non-smoking policy is in place, often requiring a deposit, but many guests report strong cigarette or marijuana smells in their non-smoking rooms, sometimes with burn holes in linens. Issues with key cards frequently arise, with guests reporting them deactivating or not working, and difficulties reaching the front desk for assistance. The hotel's overall appearance, particularly the exterior and common areas, is often described as unappealing and not reflective of online pictures, leading some guests to cancel their stays upon arrival due to perceived unsafe conditions. Furthermore, the hotel has a policy of limited housekeeping, with rooms only being serviced every few days, which can be inconvenient for longer stays.