Quality Inn & Suites East Syracuse - Carrier Circle

The hotel is currently undergoing extensive renovations, which significantly impacts the guest experience, making it a property primarily suited for budget-conscious travelers or those attending local events who prioritize location and affordability over comfort and amenities. Guests frequently encounter rooms in various states of repair, with common issues including non-functional air conditioning or heating and a lack of hot water. The cleanliness of the rooms and common areas is a recurring concern, often described as subpar. While the staff generally receives praise for their friendliness and willingness to assist, the overall impression is heavily influenced by the ongoing construction and its associated inconveniences. For those considering a stay, it is advisable to confirm the availability and functionality of specific amenities and to manage expectations regarding the hotel's current condition.

Facilities & Amenities
The hotel's facilities and amenities are significantly impacted by ongoing renovations, with many guests reporting that the swimming pool and fitness center are closed, often appearing as storage areas rather than recreational spaces. This can be a major disappointment for those expecting access to these features. While some rooms are equipped with a mini-fridge and microwave, their functionality is inconsistent, with several guests noting they were either broken or absent. Wi-Fi availability is mentioned, though some reviews indicate issues with connectivity. The general state of the property's common areas, including hallways and entrances, is frequently described as run-down or messy due to the construction. Guests also report issues with basic amenities like elevators not working, phones being non-functional, or a lack of essential in-room items such as toilet paper or towels, requiring frequent requests to the front desk. The overall impression is that amenities are unreliable and often unavailable.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, with many expressing significant dissatisfaction. Rooms are frequently described as dirty, with reports of dust, sticky floors, hair, and even ants or cockroaches. Bathrooms often receive specific criticism for being unclean, with issues like scum in tubs, stained fixtures, or unpleasant odors. The overall condition of the rooms is a major concern, with numerous complaints about non-functional air conditioning or heating, leading to uncomfortably hot or cold environments. A pervasive issue is the lack of hot water for showers, which greatly impacts guest convenience. While some guests find the beds comfortable, others report them as saggy, hard, or having squeaky frames, with instances of stained mattresses or dirty sofas. Noise levels, particularly from adjacent rooms or ongoing construction, can also disrupt the peace, and some rooms lack windows that open, contributing to a stale atmosphere.

Dining & Food Quality
Feedback regarding dining and food quality primarily centers on the complimentary breakfast, which receives mixed but often critical reviews. Many guests describe the breakfast as basic, poor, or spartan, noting a significant lack of variety and quality. Common offerings include waffle makers, cereal, and bread for toast, with some guests expressing disappointment over the absence of hot food options, fresh fruit, yogurt, or bagels. The self-serve nature of the breakfast means guests often prepare their own waffles, which can sometimes stick or be undercooked. Issues such as food getting cold quickly, insufficient stock of items like syrup, or even the presence of flies in the breakfast area are reported. While some guests find the breakfast adequate for a quick start to the day, many feel it does not meet expectations, especially compared to other hotels. The general consensus is that the breakfast is functional but far from a highlight of the stay.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the highway and proximity to various local attractions and food establishments. Guests appreciate its suitability for attending events or for those needing a quick stopover. The property provides ample parking space, which is a significant advantage, particularly for guests traveling with trailers or during busy periods, though some note that the parking lot can be poorly lit or messy. While the hotel is situated in an area that some guests describe as sketchy or having a busy roundabout that can be tricky to navigate, its overall accessibility to key destinations like the airport or convention centers is a consistent positive. The ability to walk dogs in the vicinity is also mentioned as a benefit for pet owners. Despite some minor concerns about the immediate surroundings, the hotel's position is largely seen as a practical aspect of the stay.

Staff & Service
The staff and service at the hotel receive notably mixed, yet often positive, feedback from guests. Many commend the front desk staff for being friendly, helpful, and attentive, particularly in addressing issues or assisting with check-in processes. Guests appreciate their willingness to accommodate requests, such as early check-in or late check-out, and their efforts to remedy problems like room changes due to maintenance issues. However, some reviews highlight instances of poor communication, staff being unavailable at the front desk, or appearing annoyed when performing their duties. There are also reports of overcharging or issues with deposits not being returned promptly, leading to frustration. Housekeeping service is inconsistent, with some guests reporting no room cleaning or towel changes for several days, even upon request. Despite these inconsistencies, the staff's overall demeanor is frequently cited as a redeeming quality amidst the hotel's other challenges.

Additional Information
Guests should be aware of several important details that may impact their stay. A significant recurring issue is overbooking, where guests with confirmed reservations are turned away upon arrival, sometimes without adequate assistance in finding alternative accommodation. This can lead to considerable inconvenience, especially during peak event times. Furthermore, there are frequent reports of unexpected charges or incidental deposits being applied to credit cards, which guests claim were not clearly communicated during booking or check-in, and which can be difficult to have refunded. Security is another concern, with some guests noting flimsy door locks, broken chain locks, or unsecured entry points to the building, leading to feelings of vulnerability. While the hotel is pet-friendly, some guests report being charged additional, undisclosed fees for their pets. The property's ongoing renovation means guests should anticipate areas with construction debris and a general work-in-progress atmosphere, which can affect the overall aesthetic and functionality of certain spaces.