Quality Inn & Suites

The hotel offers a convenient stopover, particularly noted for its easy access to the highway and its proximity to the waterfront, making it a suitable choice for road trippers and families looking for a quick rest or exploring the Niagara region. Its location near the lake provides opportunities for pleasant walks, appealing to pet owners and those seeking outdoor leisure. While many guests appreciate the hotel's cleanliness and comfortable beds, some experiences are marred by issues such as noise and cleanliness concerns. The hotel is often seen as a good value for its price point, especially for travelers attending local events or needing a basic, functional stay. To enhance your visit, it is advisable to inquire about room locations away from the highway for a quieter experience and to confirm the operational status of the pool upon booking.

Facilities & Amenities
Feedback on the hotel's facilities is quite mixed. The swimming pool is a significant feature, often highlighted by families, but numerous guests reported it being closed unexpectedly or found it to be dirty with bugs and flies, requiring self-cleaning. While some found the pool clean and warm, others described it as cold. The elevators are frequently mentioned as being slow, noisy, and occasionally malfunctioning, sometimes requiring guests to use stairs or wait. Wi-Fi is available, though some guests experienced intermittent connectivity issues or had to reconnect frequently. Rooms are generally equipped with a refrigerator and microwave, which are appreciated conveniences. However, some guests noted a lack of storage space for clothing, with minimal or no closets. The fitness center is present, but reviews indicate it may sometimes be closed or have broken equipment.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary significantly. Many rooms are described as clean and well-maintained, with some guests praising the comfortable beds and nice pillows that contribute to a restful sleep. However, a notable number of reviews report issues such as the presence of bugs (fruit flies, spiders), a pervasive musty smell, or signs of mold in bathrooms. Some guests found the carpets dirty or stained, and noted general outdated decor and worn furnishings. Noise is a recurring concern, with complaints about highway traffic noise, sounds from the lobby, and thin walls allowing noise from adjacent rooms to be heard. In-room amenities like the television sometimes had channel issues, and bathrooms are often described as small or having cracking tiles and loose grout.

Dining & Food Quality
The complimentary breakfast receives mixed reviews, generally perceived as adequate but not exceptional. Most guests find the breakfast to be a convenient and satisfying start to the day, with options like waffles often highlighted as a positive. However, many express disappointment with the limited variety, noting repetitive offerings such as powdered eggs and sausage daily, with a lack of fresh fruit, gluten-free choices, or other staples like cream cheese and croissants. The coffee quality also receives varied feedback. While the breakfast area is often described as spacious and clean, some guests observed that tables were not consistently cleaned between uses. The use of disposable plates and cutlery is a point of contention for some, who prefer more environmentally friendly options.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. Situated just off the highway, it offers easy access for travelers and is a popular stopover point. A significant draw is its proximity to the waterfront, allowing guests to enjoy pleasant walks along the lake and access to nearby parks. The surrounding area also provides numerous dining options, including fast-food establishments and local restaurants, many within walking distance. Parking is readily available and generally ample, contributing to a hassle-free arrival. While the highway proximity offers convenience, it also leads to a common complaint about traffic noise, particularly for rooms facing the road, which can impact sleep quality for light sleepers.

Staff & Service
Feedback on the hotel's staff and service is notably polarized. Many guests commend the staff for being friendly, helpful, attentive, and professional, highlighting positive interactions during check-in and with breakfast room attendants. Some appreciate the quick check-in process and the staff's willingness to accommodate requests. However, a significant number of reviews describe staff as unfriendly, unwelcoming, unhelpful, or even rude and condescending. Instances of staff being dismissive, failing to provide basic information, or handling issues poorly, such as unfulfilled refund promises or accusations of room damage, are reported. The overall impression of service can range from excellent hospitality to a perceived lack of care and professionalism, creating an inconsistent guest experience.

Additional Information
The hotel is pet-friendly, a feature appreciated by many guests traveling with animals, although some noted challenges in finding suitable outdoor areas for pets. Despite website images, guests should be aware that the hotel does not have a hot tub, and the swimming pool is frequently reported as being closed or having issues. Similarly, some guests were disappointed to find that cribs were not available, contrary to online information. The hotel's overall appearance is often described as dated or old, though some reviews mention recent renovations that have improved certain areas. Guests have also reported concerns about security due to individuals lingering near the entrance and issues with accessible rooms not fully meeting needs, such as lacking walk-in showers or having only one bed.