Quality Inn & Suites

The hotel's most notable features are its exceptionally friendly and dedicated staff, including the owners, and the excellent complimentary breakfast, which many guests describe as a highlight of their stay. This commitment to hospitality creates a welcoming atmosphere, making it an ideal stop for travelers on long road trips seeking a comfortable and convenient overnight stay, particularly those who value genuine interaction and a warm welcome. The hotel also caters well to families looking for a good value option with amenities like a pool (when operational) and a satisfying breakfast to start their day. While many aspects receive high praise, some guests note that the property shows its age, suggesting it might appeal more to those prioritizing service and value over modern aesthetics. To enhance your stay, it is advisable to confirm the operational status of amenities like the pool and hot tub prior to arrival, and be prepared for a property that, while clean and well-maintained, may not have the most contemporary decor or fixtures.

Facilities & Amenities
The hotel offers a pool for guest enjoyment, though many reviews indicate that the hot tub is frequently out of order or has been permanently closed, which has been a source of disappointment for some guests expecting this amenity. The pool itself has received mixed feedback, with some finding it a nice treat, while others noted it was closed or appeared dirty. For those traveling with vehicles, parking is generally described as easy to access, including options for larger trucks, although some guests with bigger pickups found it challenging to maneuver. The hotel also provides basic fitness equipment, including a bike, treadmill, and elliptical, for guests looking to maintain their routine. However, other common amenities like vending machines have been noted to have limited options or require specific payment methods like coins.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms to be clean and well-maintained upon arrival, with some specifically praising the comfortable beds and ample supply of towels. However, a significant number of reviews highlight that the rooms are dated and show signs of age, with issues such as peeling toilet seats, yellowed tubs, and holes in the walls. Some guests reported problems with basic in-room amenities, including non-working electrical plugs, broken microwave turntables, and malfunctioning TV remotes. The showers received mixed comments, with some experiencing inconsistent water temperature or poor water pressure. Noise levels were also inconsistent, with some guests enjoying a quiet atmosphere while others reported loud noises from upstairs neighbors. The air conditioning units were occasionally described as ineffective or loud, further impacting comfort.

Dining & Food Quality
The complimentary breakfast is consistently highlighted as a major positive, with many guests describing it as delicious, plentiful, and above typical continental offerings. The variety of options is frequently praised, including hot selections like eggs, biscuits and gravy, and homemade potatoes, alongside waffles, cereals, bagels, muffins, and yogurt. The involvement of the owner or manager in preparing and serving breakfast is often noted, contributing to a personalized experience. However, some guests have reported issues such as items running out, particularly eggs and sausage, if arriving later in the morning. There were also isolated but concerning reports of food quality issues, including gravy tasting "off" or coffee having an unusual taste, and one instance of a hair on the plate. Despite these occasional drawbacks, the breakfast generally leaves a strong positive impression.

Location & Accessibility
The hotel's location is generally considered convenient and easily accessible, particularly for travelers passing through. It offers easy access off the road and is situated in a clean area, providing a quiet environment despite its proximity to main routes. Guests appreciate its convenience to local amenities, being close to shopping, dining options, and a fun center for kids. Specifically, it is noted to be a short walk across the street from a popular steakhouse. For those with vehicles, parking is available and generally easy to use, including options for larger trucks, though some larger vehicles might find maneuvering slightly challenging. The hotel serves as a practical stop in a smaller, rural town, offering necessary services without the hustle and bustle of a larger city.

Staff & Service
The staff and service at the hotel receive highly polarized feedback. Most guests consistently praise the friendly, helpful, and accommodating nature of the team, often highlighting the exceptional warmth and dedication of the owners and front desk personnel. Many describe interactions as welcoming and caring, contributing significantly to a positive stay. The check-in process is generally reported as quick and efficient, though some guests experienced delays or difficulties with reservations. However, a notable number of reviews detail extremely negative experiences, including instances of rude and unprofessional behavior from staff, disputed damage charges, and issues with refunds not being processed as promised. There were also reports of rooms being entered despite "do not disturb" signs, and some guests felt their concerns were dismissed. This creates a stark contrast in guest perceptions of service.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A recurring issue for some guests involves refunds or additional charges, with instances of promised refunds not being issued or unexpected charges appearing on credit cards after departure. The active presence and involvement of the new owners are frequently mentioned, often positively, as they are seen to be making significant efforts to improve the hotel and personally engage with guests, even preparing breakfast. However, this direct involvement has also been cited in some of the more negative service experiences. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some reviews mention an associated fee for bringing pets. Guests should be mindful of these potential financial discrepancies and the direct, hands-on management style.