Quality Inn & Suites Orland Park - Chicago

This hotel is frequently chosen for its direct connection to a popular wedding and event venue, making it a convenient option for event attendees and celebration guests. While many guests appreciate the friendly and helpful staff, the hotel's overall outdated condition and the closed pool are recurring points of concern. Its location is also a significant draw, offering easy access to local amenities. The hotel is suitable for travelers seeking an affordable stay with basic comforts, including families who can utilize the suite options and complimentary breakfast, and pet owners benefiting from its accommodating policy. To ensure a smoother experience, guests are advised to confirm the availability of specific amenities like the pool before booking and be prepared for potential busyness due to events.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with a prominent issue being the closed pool, which many guests booked specifically to use, leading to significant disappointment. The elevators are frequently described as old, slow, and sometimes dirty or broken, causing inconvenience. While a fitness center is available, some guests note it is small and has broken equipment. The lobby features casino slots, which some guests enjoy for entertainment, but others find them to attract non-guests and contribute to a less desirable atmosphere. Wi-Fi connectivity is inconsistent, with some guests reporting issues, while others find it functional. The hotel also offers free parking, though it can become crowded during large events.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Most guests find their rooms to be adequately clean, with some praising the tidiness, but a notable number report issues such as stained carpets, peeling paint, mold, or dirty bathrooms. The beds receive mixed reviews; some guests find them comfortable, ensuring a restful sleep, while others describe them as hard, uncomfortable, or noisy. Pillows are often noted as small or inadequate. In-room amenities typically include a refrigerator, microwave, hairdryer, and ironing board. However, televisions are frequently described as small, outdated, or having poor functionality. Noise levels can be an issue, with reports of thin walls, loud air conditioning units, or disturbances from events and other guests.

Dining & Food Quality
The hotel offers a complimentary breakfast that most guests find to be good or at least satisfactory. The breakfast typically includes options like waffles, eggs, and sausage, with many appreciating the convenience and the quality of the coffee. However, some guests describe the breakfast as "skimpy," lacking variety, or missing fresh fruit options. While the hotel is connected to external dining options like a pizza restaurant, the hotel's own advertised "bar" is often noted as non-existent or merely a locked fridge with beverages, leading to some guest disappointment regarding in-house bar services.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, offering easy access to a variety of local amenities. Guests appreciate its proximity to numerous shopping centers, diverse restaurants, and other points of interest like ball fields and a Tesla dealership. It is also conveniently located for those attending events at the nearby Tinley Park amphitheater. The hotel provides ample parking, which is generally sufficient, though it can become congested when large events are hosted on-site. The surrounding area is described as busy and vibrant, with various businesses and services within a short distance.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight specific individuals for their exceptional customer service, noting their willingness to accommodate requests, such as early check-ins for pet owners or room changes due to issues. The check-in process is often described as quick and efficient, though some guests report long lines during peak times. Housekeeping services receive mixed feedback, with some guests commending the cleaning staff, while others mention difficulties in getting rooms cleaned or obtaining fresh towels. Overall, the staff's dedication to providing a positive experience is a recurring theme.

Additional Information
The hotel frequently hosts weddings, graduation parties, and other banquet events, which can lead to a very busy atmosphere, particularly in the lobby and parking areas. Guests should be aware that the hotel has a pet-friendly policy, though finding suitable outdoor areas for pets can sometimes be a challenge. A recurring concern is the pervasive outdatedness of the property, with many areas appearing worn and in need of renovation. Some guests report issues with key cards deactivating frequently, requiring multiple trips to the front desk. There are also occasional reports of smoke smells in hallways, despite the hotel being non-smoking.