Quality Inn & Suites Traralgon

This hotel offers a unique stay characterized by its modern, renovated rooms which often provide views towards a golf course, creating a pleasant internal environment that contrasts sharply with the dated exterior and general appearance of the property. Guests frequently highlight the spacious rooms, comfortable beds, and overall cleanliness as key positives, alongside the appeal of renovated bathrooms featuring excellent showers. It is particularly well-suited for business travelers seeking convenient accommodation for work purposes, and families who appreciate the available spacious suites that offer separate sleeping areas. Couples may also find the king suites appealing for a comfortable retreat, though a recurring issue with non-functional spa baths should be noted. To ensure a satisfactory stay, it is advisable to confirm spa bath functionality directly with the hotel upon booking, and to manage expectations regarding the property's external presentation, which often belies the updated interiors.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with several areas noted for significant issues. Many guests express disappointment with the spa baths, which are frequently reported as non-functional, broken, or dirty, leading to a sense of false advertising for those who specifically booked rooms with this amenity. The Wi-Fi connectivity is a common point of frustration, often described as unreliable, slow, or completely non-working, impacting guests' ability to stay connected. Outdoor amenities such as the swimming pool and tennis court are often found to be in poor condition, with the pool sometimes dirty and the tennis court unusable or overgrown. The gym is also noted by some as dusty and appearing unused. On a more positive note, the availability of free laundry facilities is appreciated, as are the in-room microwave, kettle, and toaster for basic meal preparation. Parking is generally convenient, often available directly outside rooms. While air conditioning is present, some units are reported as noisy or ineffective, and in-room fridges are sometimes too small or not functioning optimally.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests find their rooms to be clean and well-presented upon arrival, appreciating the overall tidiness and the spaciousness of the accommodations, which often include ample room for luggage. However, a notable number of reviews mention significant cleanliness issues, including dirty cups, mould on curtains, bugs in beds, and questionable stains on carpets or upholstery, indicating inconsistency in housekeeping standards. The beds themselves receive mixed reviews; while many describe them as comfortable and conducive to a good night's sleep, others find them too hard, too soft, or report issues like sagging mattresses or lumpy pillows. Noise levels can be a concern, with some rooms experiencing traffic noise from the nearby highway or bright lights from outside. Bathrooms, while often renovated and featuring excellent showers, are frequently cited for maintenance problems such as leaking taps, broken fixtures, or issues with cleanliness like muddy footprints. Additionally, blinds and curtains are often noted as inadequate for blocking light, and some rooms have a persistent smoke smell.

Dining & Food Quality
The hotel's dining options elicit a range of opinions from guests. The breakfast service, typically continental, receives predominantly negative feedback. Many guests find it to be very average, overpriced for the limited selection, and lacking hot food options. Common complaints include expired items, mouldy fruit, sticky serving areas, and issues with coffee machines. Consequently, many guests advise against opting for breakfast due to its perceived poor value. In contrast, the on-site restaurant for dinner receives more favorable reviews. While some guests have experienced disappointment with specific dishes, such as undercooked chicken or poorly prepared chips, many others praise the food quality, describing meals as generous in size, good value, and featuring fresh ingredients. Specific dishes like grilled chicken and vegetables or Thai Green Chicken Curry are highlighted as particularly enjoyable. The bar area is mentioned as convenient, though some note a lack of atmosphere. Overall, the dinner experience appears to be a more reliable and satisfying aspect of the hotel's food and beverage offerings compared to breakfast.

Location & Accessibility
The hotel's location is a point of mixed opinion among guests. Situated just off the main highway, it is often described as convenient for those traveling by car or needing access to the nearby hospital and workplaces. Many guests appreciate its proximity to family or specific destinations, finding it easy to access. However, its position slightly out of town means it is not within easy walking distance of the city center or major attractions, which some guests find to be a drawback. While some rooms are noted as quiet despite the main road, traffic noise can be an issue for others, particularly those facing the highway or on lower floors. The hotel's setting often includes views towards a golf course, contributing to a pleasant outlook from some rooms. Overall, the location is best suited for guests with their own transportation or those whose primary purpose is to be near specific out-of-town facilities, rather than for exploring the city on foot.

Staff & Service
Feedback regarding staff and service is quite varied, ranging from highly positive to significantly negative. Many guests commend the friendly staff, describing them as welcoming, professional, and helpful, particularly during check-in and when assisting with requests. Some highlight efficient and polite interactions, contributing to a smooth experience. However, a notable number of reviews express dissatisfaction, citing instances of appalling customer service, staff appearing bored or disinterested, and a lack of accountability when issues arise. The check-in process itself can be inconsistent; while some find it easy and quick, others report difficulties such as offices being closed early, keys left under mats without clear instructions, or a lack of personal interaction. Responsiveness to problems is also mixed; some guests report staff being responsive and moving them to different rooms when issues like strong smoke smells or bugs were present, while others experienced a complete lack of follow-up or apology regarding significant problems like non-functional spa baths or unaddressed maintenance concerns.

Additional Information
Several additional points are frequently raised by guests that provide further insight into the hotel experience. The overall condition of the property outside the renovated rooms is a common concern, with many describing the grounds and general exterior as run down, untidy, or in need of significant maintenance. This often creates a misleading first impression compared to the updated interiors. Security concerns are also highlighted, with reports of doors not locking properly, old room service openings left unsecured, and a general feeling of vulnerability for some guests. While the hotel is often considered good value for money by those who appreciate the renovated rooms and competitive rates, others feel it is overpriced given the condition of the wider property and the issues with non-functional amenities. Guests should also be aware that despite non-smoking policies, some rooms have been reported to have a strong cigarette odor. These factors contribute to a mixed perception of the hotel, where the comfort of the updated rooms is often weighed against the broader property's condition and operational inconsistencies.