Quality Inn Ukiah

The hotel consistently receives praise for its value and overall cleanliness, making it a reliable choice for travelers. Its signature feature is providing a comfortable and basic stay at an affordable price point, often highlighted by its comfortable beds and the generally friendly staff. This makes it an ideal fit for budget-conscious travelers, road trippers seeking a convenient overnight stop, and solo travelers who appreciate a sense of safety and quiet. While many guests enjoy the included breakfast, a recurring concern is the non-functional pool, which is frequently advertised but unavailable. To ensure a smooth experience, guests should confirm pool availability if it is a crucial amenity for their stay and be mindful of the immediate surrounding area, especially during evening hours. Additionally, it is advisable for those traveling with pets to clarify all associated fees upfront.

Facilities & Amenities
Guests frequently appreciate the practical in-room amenities provided, including a microwave and a mini-fridge, which add convenience for longer stays or for storing snacks. The Wi-Fi generally offers a decent speed, suitable for basic internet use and streaming. Many reviews highlight the excellent hot water supply and strong water pressure in the showers, contributing to a comfortable experience. However, a significant and recurring point of dissatisfaction is the pool, which is consistently reported as being out of service or empty, despite being advertised. This is a major letdown for guests, especially during hot weather. Other minor points include observations about tight parking spaces and the absence of an elevator, which can be a challenge for guests with heavy luggage or mobility issues, particularly on upper floors.

Cleanliness & Room Comfort
The hotel generally earns high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained, often noting the fresh smell of linens. The comfortable beds are frequently praised, ensuring a restful night's sleep, and the spacious bathrooms are a highlight for many, offering ample room. However, feedback on room comfort is mixed regarding specific issues. Some guests have reported concerns about dingy bed sheets or stained carpets, and occasional odors like cigarette smoke or mustiness. Noise levels can also be an issue, with reports of sound traveling from adjacent rooms or from the busy street outside, impacting sleep quality. While air conditioning is generally effective, some units have been described as loud. Other isolated issues include spongy mattresses and, in rare cases, missing fire detectors.

Dining & Food Quality
The complimentary breakfast receives varied feedback, with many guests finding it to be a convenient and satisfying start to the day. Popular items include the waffles, which are often highlighted, along with eggs and sausage when available. Coffee and yogurt are also commonly mentioned as appreciated options. However, a significant number of guests express disappointment with the breakfast selection, noting that hot food options can be limited or inconsistent, sometimes consisting only of basic items like toast or instant oatmeal. There are reports of items like waffle batter, coffee, or hot food running out quickly, especially later in the breakfast service. Some guests also desire more variety, such as fresh fruit or additional protein options, and have found the overall quality to be basic or bland, with pastries sometimes appearing stale.

Location & Accessibility
The hotel's location is generally considered convenient for travelers, offering easy freeway access and proximity to various establishments, including nearby restaurants and shopping areas. Many guests appreciate the available parking spaces, which are often close to the rooms, adding to the ease of access. However, the immediate surrounding area draws mixed opinions. While some find it quiet, a notable number of reviews mention concerns about the presence of homeless individuals nearby, which can create a sense of unease, particularly at night. Guests have also reported street noise from the busy road, which can sometimes impact the tranquility of the stay. Despite these concerns, the hotel is often described as a convenient stop for those passing through or visiting the area, offering a good balance of accessibility and value.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and accommodating. Many guests highlight positive interactions with front desk personnel, describing them as professional, sweet, and patient, especially during check-in. The willingness of staff to assist with requests and provide attentive service is a recurring theme, contributing significantly to a positive guest experience. However, there are some instances of mixed feedback. A few guests have reported less empathetic or unresponsive interactions when issues arose, such as noise complaints or problems with fees. There have also been isolated comments about perceived dishonesty regarding additional charges or a lack of transparency during the booking process. Despite these occasional concerns, the overall sentiment towards the staff's demeanor and willingness to assist remains largely positive.

Additional Information
A significant point of feedback revolves around the pet policy, with many guests expressing frustration over unadvertised or unexpectedly high pet fees charged upon arrival. Some pet owners also noted a lack of suitable outdoor areas for pets to relieve themselves, often having to navigate less desirable surroundings. Another recurring theme is the issue of service fees or additional charges that were not clearly communicated during the online booking process, leading to disputes at check-in. Guests have also reported problems with deposits being held for extended periods or incorrect charges appearing on their accounts. While the property is described as an older property, many reviews commend its well-maintained condition. Specific room features, such as the layout of a handicap room bathroom lacking counter space, have also been mentioned as unique considerations for some travelers.