Quality Suites Hickory South

This hotel is often chosen for its convenient location and the complimentary breakfast, which many guests find to be a highlight of their stay. While some visitors appreciate the spacious rooms and comfortable beds, others note that the property shows its age and is in need of significant updates. The hotel caters well to business travelers seeking a practical base and families looking for value, though some aspects of the room condition might not suit all preferences. For those attending local events or exploring the area, the hotel's accessibility is a definite advantage. To ensure a more comfortable experience, guests might consider requesting a recently renovated room and verifying the functionality of in-room amenities upon arrival.

Facilities & Amenities
The hotel offers a range of amenities, though their condition and functionality can vary. Many guests appreciate the presence of a mini-fridge, microwave, and coffee maker in their rooms, providing convenience for snacks and beverages. A fitness center and a pool are available, with the pool being a popular feature, though its operating hours can sometimes be limited. However, a significant number of reviews highlight issues with the hotel's infrastructure, including a notable lack of an elevator, which can be challenging for guests with mobility concerns or heavy luggage. Some in-room features like TVs and electrical outlets are occasionally reported as not working or being outdated. The availability of Wi-Fi is noted, but some guests find its performance to be poor.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While some guests report their rooms to be clean and the beds comfortable, a substantial number of reviews describe significant issues. Common complaints include stained mattresses, peeling paint on walls and in bathrooms, rusty fixtures, and broken tiles. Many rooms are noted as being dated and in need of renovation, with some guests encountering unpleasant odors or signs of inadequate cleaning, such as hair in the bathroom or old food left in the microwave. Noise can also be a concern, with reports of thin walls allowing sounds from neighboring rooms or outside traffic to be heard. The condition of sleeper sofas is frequently mentioned as being uncomfortable or worn.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often cited as a major positive aspect of their stay. Many describe the breakfast as "excellent," "fresh," and "delicious," with a good variety of options. Guests appreciate the convenience and quality of the hot buffet, which typically includes items like eggs, sausage, biscuits, and waffles. However, some guests have experienced issues such as food being cold or running out of certain items, particularly later in the morning. The coffee quality also receives mixed reviews, with some finding it unsatisfactory. Despite these occasional drawbacks, the breakfast is widely considered a valuable inclusion that enhances the overall guest experience.

Location & Accessibility
The hotel's location is widely regarded as highly convenient, offering easy access to the interstate and placing guests close to various points of interest. It is situated directly off a major highway, making it a practical stop for travelers. Guests appreciate its proximity to downtown areas, as well as a variety of restaurants and shopping options within walking distance or a short drive. The hotel is also noted for being near local attractions and business centers. While the location offers great convenience, some guests have expressed concerns about the surrounding area, describing it as having a less desirable atmosphere at times. Parking is available, and its ease of access is generally appreciated by visitors.

Staff & Service
The staff at this hotel generally receives positive feedback for their helpfulness and friendly demeanor. Many guests commend the front desk team for their courtesy, efficiency during check-in and check-out, and willingness to assist with requests. The breakfast service staff are also frequently highlighted for their pleasant interactions. However, there are instances where guests have reported less positive experiences, including perceived rudeness or unresponsiveness from certain staff members, particularly concerning maintenance issues or specific requests. Despite these isolated incidents, the overall sentiment suggests that the staff strives to be accommodating and contribute positively to the guest experience, with many guests appreciating their efforts to resolve problems.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which may explain the varied condition of rooms and facilities. There are frequent mentions of issues with the hot water supply, with some guests experiencing a complete lack of hot water or inconsistent temperatures during their stay. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals. However, some guests have reported significant security concerns, noting that exterior doors are sometimes left propped open, potentially allowing unauthorized individuals access to the building. Issues with cancellation policies and difficulties reaching staff by phone for inquiries have also been reported by some visitors.