Quest Mount Eden

This hotel is highly regarded for its exceptional cleanliness and the unique convenience of in-room laundry facilities, making it a standout choice for guests. Its modern design and quiet atmosphere contribute to a comfortable stay, while the spacious rooms and well-equipped kitchenettes offer a home-away-from-home experience. The location is particularly appealing for concert-goers and event attendees due to its proximity to major venues, and it serves as an excellent base for business travelers and those planning longer stays who appreciate self-catering options. Solo female travelers have also reported feeling safe and secure. To enhance your visit, it is advisable to reserve parking in advance, and be sure to explore the diverse range of local cafes and restaurants within easy walking distance.

Facilities & Amenities
A significant highlight for many guests is the inclusion of a washing machine and dryer directly in the rooms, a feature frequently praised for its immense convenience, especially for extended stays. Rooms are generally well-appointed with a kitchenette or full kitchen, featuring modern appliances like a microwave, toaster, and in some cases, a dishwasher, allowing guests to prepare their own meals. Guests also appreciate the good Wi-Fi connectivity and the presence of a large TV with casting capabilities. Thoughtful touches like a wireless phone charging alarm clock are also noted. While the air conditioning provides comfort, some guests mention that the windows do not open, which can be a minor inconvenience.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and immaculate condition throughout, from the reception to the individual rooms. Guests frequently commend the comfortable beds and high-quality linen, ensuring a restful night's sleep. The bathrooms are described as very clean and modern, though some guests reported a persistent sewage smell from the floor drain in certain rooms, and isolated issues like a slippery shower floor or broken shower gel holders. Most guests find the rooms spacious and well-designed, contributing to a quiet environment with minimal noise from neighboring rooms, though a few noted occasional gurgling pipe sounds or initial musty smells.

Dining & Food Quality
The hotel does not feature an on-site restaurant, but the presence of a kitchenette or full kitchen in the rooms allows guests the flexibility to self-cater. Many guests take advantage of this by cooking their own meals. For those preferring to dine out, the hotel's location is highly convenient, with numerous cafes, restaurants, a bakery, and various fast-food options like Subway and Pita Pit within easy walking distance. Specific mentions include a Vietnamese restaurant, a Brewhouse, and a gastropub, offering diverse dining options. Some local eateries even offer the convenience of chargebacks to the room.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for attending events at the Powerstation or Eden Park, both within easy walking distance. It is situated in a safe and quiet neighborhood within Mount Eden, offering a pleasant environment for strolls and access to local shops and cafes. Guests appreciate the easy access to public transport for reaching the city center and other areas of Auckland. While the hotel offers secure onsite parking for a fee, guests with larger vehicles sometimes find the spaces tight, and it is highly recommended to reserve a spot in advance due to limited availability and potential street parking restrictions.

Staff & Service
The staff at this hotel are consistently described as friendly, helpful, and cooperative, often going above and beyond to assist guests. The check-in process is generally reported as easy and quick, with staff accommodating late arrivals and early check-ins when possible. Guests appreciate the attentive service from the housekeeping team, ensuring rooms are tidy. However, there have been isolated instances of miscommunication regarding late check-out requests, leading to cleaners entering rooms prematurely. While most interactions are positive, a few guests experienced issues with specific staff members regarding parking allocation or perceived unfriendliness during out-of-hours situations.

Additional Information
The hotel is well-suited for longer stays due to its comprehensive in-room amenities. Guests appreciate the overall security of the premises, including the parking area. While most find the water pressure in the showers excellent, some guests noted that basic supplies like shampoo and conditioner were not consistently refilled. A few guests mentioned issues with key cards not working for the carpark. The rooms feature thoughtful details such as dimmer lights in the bed area. Some guests found the lack of cable channels like Sky Sports to be a minor drawback. It is also worth noting that there is no balcony access from the rooms.