Hotel Quinta de la Rosa

This hotel is characterized by its expansive gardens and multiple swimming pools, offering a tranquil and spacious environment for guests. It is particularly well-suited for families and groups seeking a relaxing getaway, as well as couples looking for a peaceful retreat away from the hustle and bustle. Guests frequently highlight the hotel's quiet atmosphere, making it an ideal place for rest and relaxation. While many appreciate the secluded setting, some note that the hotel is undergoing renovations and requires further maintenance. To enhance your stay, it is advisable to inquire about the newer rooms, as they are generally preferred, and be prepared for a somewhat hidden location that may require navigation assistance.

Facilities & Amenities
The hotel features several swimming pools, which many guests find refreshing and enjoyable, though some have noted issues with their cleanliness or availability. The large gardens and green areas are a significant draw, providing ample space for walking and relaxation. Guests can also find a basketball court and communal amenities like a Bluetooth speaker and a refrigerator for shared use. However, a recurring theme is the need for general maintenance across the facilities, with some areas appearing neglected or under renovation. There are also reports of broken vending machines and a lack of Wi-Fi information in rooms, impacting convenience for some visitors.

Cleanliness & Room Comfort
While some guests found the rooms and common areas to be clean, a significant number reported issues with cleanliness, including dirty rooms, bathrooms, and even the presence of cockroaches. The rooms are generally described as basic and austere, lacking amenities such as a chair or an in-room trash can (apart from the bathroom). A major point of concern for many guests is the uncomfortable beds and hard mattresses, which are often described as old and in need of replacement. The absence of air conditioning is frequently mentioned, leading to very warm rooms, with some guests resorting to buying their own fans. Noise can also be an issue, with reports of loud parties extending late into the night and early morning noise from the restaurant. Additionally, some rooms lack cable TV, offering only open channels.

Dining & Food Quality
The hotel's dining experience generally receives positive feedback, particularly regarding the breakfast. Guests frequently praise the breakfast buffet for its variety, deliciousness, and economical pricing. The food is often described as having a pleasant, homemade taste, and the coffee is well-regarded. The on-site restaurant provides convenient meal options, contributing to a comfortable stay. Many guests appreciate the overall quality and taste of the food, making it a highlight of their visit.

Location & Accessibility
The hotel's location is frequently described as hidden and somewhat secluded, making it challenging to find without the aid of maps. The entrance is often noted as being closed, with a neglected facade and a dirt road leading to the property. While some guests appreciate this quiet, out-of-the-way setting for its tranquility, others express concerns about the surrounding area feeling unsafe or being too far from the city center of Cuautla. Despite these challenges, parking is available within the hotel premises, offering convenience for guests arriving by car.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, kindness, and attentiveness. Guests frequently highlight their helpfulness and willingness to accommodate requests, often making visitors feel at home. Even when initial issues arise, such as reservation discrepancies upon arrival, the staff is noted for their ability to resolve them effectively and respectfully. The owners are also commended for their hospitality and for providing tours of the hotel, adding a personal touch to the guest experience. Overall, the service provided by the team is a strong positive aspect of the hotel.

Additional Information
The hotel is frequently mentioned as being undergoing renovations or in a state of remodeling, with many areas not yet fully completed. This ongoing work impacts the overall appearance and functionality of some facilities. Despite this, the property is often utilized for events and group gatherings, benefiting from its spacious layout. Guests should be aware that the hotel generally offers a very basic experience, with limited in-room amenities such as a telephone or drinking water. Some guests also noted concerns about the security of the entrance area, which is often closed.