Hotel Quinta Moctezuma

This hotel offers a serene escape, distinguished by its lush natural environment and a captivating ancient tree sheltering a natural water spring, creating a truly unique and tranquil atmosphere. Guests are consistently drawn to the extensive gardens and the overall peaceful ambiance, making it an ideal retreat for families seeking a relaxing getaway and couples desiring a quiet, romantic setting. The hotel is also highly recommended for nature lovers and those simply looking to unwind from city life. While many appreciate the friendly and attentive staff, recurring feedback highlights significant issues with room comfort, particularly the lack of air conditioning, which can lead to very warm conditions. To ensure a more comfortable stay, guests should be prepared for warm rooms and consider inquiring about the pool's temperature and maintenance status upon arrival.

Facilities & Amenities
The hotel boasts several appealing facilities designed for relaxation and enjoyment. Guests frequently mention the swimming pools, noting their good size and the ability to use them late into the evening, though many report the water is often cold or unheated, making it less appealing, especially during cooler months. Some reviews also point out issues with pool cleanliness, including visible mold or dirt, and instances of pools being under maintenance. The expansive gardens are consistently praised for their beauty and tranquility, offering ample space for relaxation and enjoyment of nature. While there is a kids' play area, some guests note that the equipment appears dirty and worn. A spa and Temazcal service are available, with massages receiving positive feedback. However, Wi-Fi connectivity is a significant concern, often reported as poor or non-existent in guest rooms, and generally unstable throughout the property.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with several areas requiring attention. Many guests report that rooms can be dirty, citing issues like dust, spiderwebs, and mold in bathrooms. A major and frequent complaint revolves around the lack of air conditioning, with rooms often described as very hot and poorly ventilated, even at night, making sleep difficult. The provided fans are often deemed ineffective or noisy. Regarding beds, experiences vary; some find them comfortable, but many describe the mattresses as hard, springy, or generally uncomfortable, and the linens are frequently criticized for being raspy, dirty, or old. In bathrooms, guests report inconsistent water pressure and issues with hot water, which can take a long time to appear or be scalding. Other concerns include bad smells from drains, lack of hand towels, and poor quality toilet paper. Noise from leaf blowers early in the morning and general street noise from the nearby highway also impact comfort.

Dining & Food Quality
The dining experience at the hotel receives varied feedback, though the food quality is often highlighted positively. Many guests praise the delicious meals, particularly dinner options and the flavorful sauces. The bar service is also well-regarded, with a skilled mixologist preparing good drinks. However, the restaurant itself faces criticism for its cleanliness, with reports of dirty tables and menus. Service in the restaurant is frequently described as slow and inattentive, with guests sometimes needing to actively seek out staff. The menu is often perceived as limited in variety, especially for breakfast, which some find disappointing due to small portions and a lack of options like bacon or decaffeinated coffee. Furthermore, the restaurant hours are a point of contention, as they often close earlier than advertised, leaving guests without dining options on-site. The cost of food and beverages is also frequently mentioned as being expensive.

Location & Accessibility
The hotel's location is characterized by its tranquil, natural setting, surrounded by lush greenery, which many guests appreciate for its peaceful ambiance. However, accessibility to the property is a recurring challenge. Many reviews indicate that the hotel is difficult to find, with poor signage and inaccurate GPS directions often leading guests astray or requiring them to take detours and pay additional tolls. Situated near a highway, some guests note the presence of road noise, which can occasionally disrupt the tranquility. Despite these navigation difficulties, the hotel is conveniently located within a short distance of popular attractions such as Six Flags Oaxtepec and the town of Tepoztlan, making it a suitable base for exploring the area. While parking is available, specific details or issues regarding it are not extensively discussed in guest feedback.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback, with many guests commending the friendly staff and their attentiveness. Numerous reviews highlight the helpfulness of the reception team and specific individuals who go out of their way to assist guests. The check-in process is often described as quick, though some guests experienced initial confusion or delays with room readiness. However, there are also reports of inconsistent service, particularly from restaurant staff, who are sometimes perceived as distracted, unresponsive, or lacking adequate training. Communication issues regarding payments and reservations have also been noted. While many appreciate the overall willingness of the staff to accommodate requests, some instances of unhelpful or inefficient service detract from an otherwise positive impression. The housekeeping service also receives varied comments, with some guests noting rooms were not thoroughly cleaned or amenities like soap were not refilled.

Additional Information
A significant highlight for many guests is the hotel's pet-friendly policy, which is widely praised. The hotel warmly welcomes pets, allowing them to enjoy the expansive gardens and providing a comfortable stay for animal companions. However, some guests note that not all pet owners are diligent in cleaning up after their animals, which can affect the shared spaces. It is important for guests to be aware of the hotel's policy regarding outside food and beverages, as bringing these items onto the property is generally not permitted, and a corkage fee may be applied if this rule is not followed. The hotel is also recognized as a suitable venue for hosting events and weddings, leveraging its beautiful natural setting. The unique water spring and ancient tree are consistently mentioned as a special feature contributing to the hotel's tranquil ambiance and overall appeal.