Résidence Néméa Le Grand Lodge

This hotel is a popular choice for those seeking a mountain getaway, with its wellness facilities being a significant draw, particularly after a day of outdoor activities. The pool, jacuzzi, and sauna are frequently highlighted as a major plus, offering a relaxing retreat. Its location is also a key feature, providing convenient access to the surrounding area and ski amenities, making it well-suited for skiers, families with children who enjoy the aquatic areas, and friends traveling together. While the hotel offers a generally pleasant experience, guests should be prepared for various additional costs for amenities often expected to be included. To make the most of your stay, consider requesting a room with a mountain view and be aware that the wellness facilities can become crowded during peak times.

Facilities & Amenities
The hotel offers a range of facilities, with the pool, jacuzzi, and sauna being highly anticipated by guests, especially after skiing. However, feedback on these amenities is mixed; many guests found the pool to be too cold or insufficiently heated, and the jacuzzi and sauna were often described as too small, leading to overcrowding and occasional hygiene concerns. Some reviews also noted that the sauna was sometimes out of order. While Wi-Fi is available, it often incurs an extra charge and can be slow or unreliable, with better connectivity typically found only in the lobby. Convenient ski lockers are provided, though some guests found them to be on the smaller side. Underground parking is available, offering convenience, but it is typically an additional cost and can be challenging to access in snowy conditions.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. While some guests found their apartments to be clean and well-equipped, a significant number reported issues with cleanliness upon arrival, citing dust, crumbs, uncleaned dishes, or even a severe incident involving dog urine on a mattress. The general room condition is frequently described as worn, old, or in need of renovation, with reports of broken fixtures, missing amenities, and a lack of maintenance. A common complaint revolves around bed comfort, with many guests finding the mattresses and sofa beds to be uncomfortable, old, or causing back pain. Furthermore, a recurring issue is the lack of adequate storage space, wardrobes, or coat hooks, making it difficult to unpack, especially for ski gear. Hot water availability and pressure in the showers were also inconsistent for some, and noise levels from neighboring apartments were occasionally mentioned.

Location & Accessibility
The hotel boasts a generally praised location, described as very well-situated and ideal for exploring the area. It offers convenient proximity to various points of interest, including ski lifts, with a shuttle bus stop often located directly outside the residence, providing easy access to the slopes. The town center is typically within a 5 to 10-minute walk, offering access to shops and other amenities. Additionally, a nearby lake (Lac de Vonnes) provides opportunities for leisurely strolls. However, accessibility to the hotel, particularly in winter, can be challenging due to a steep road that may become icy and difficult to navigate without proper vehicle equipment like snow tires or chains. Pedestrian access can also be tricky due to slippery conditions. Underground parking is available, adding convenience, but it is often an extra charge, and some guests reported issues with the elevator connecting to the parking area.

Staff & Service
The staff at the hotel consistently receives high praise from guests, who frequently describe them as friendly staff, welcoming, helpful, attentive, responsive, and professional. Many reviews highlight positive interactions with the reception staff, noting their willingness to assist with various requests and their overall pleasant demeanor. The check-in/out process is generally well-organized, contributing to a smooth arrival and departure experience for most guests. Staff members are also commended for providing specific services, such as lending out kitchen equipment like raclette and fondue machines, which are appreciated by those opting for self-catering. Their responsiveness to guest concerns, even when unable to fully resolve an issue, is also noted, reinforcing a positive perception of the service provided.

Additional Information
Guests should be aware of the numerous additional costs that are frequently applied for amenities often expected to be included in the stay. These can encompass charges for Wi-Fi, TV access, towels, and even bed linen, with guests often required to make their own beds upon arrival. Parking is also typically an extra expense. A significant point of contention for many is the cleaning policy, which often requires guests to perform a thorough cleaning of their apartment before departure or incur a substantial fee. While the hotel appears to have a pet-friendly policy, one review highlighted a severe cleanliness issue related to a previous guest's pet. A deposit is required upon check-in, though some guests noted a lack of formal inventory checks at both arrival and departure. Limited reception hours were occasionally mentioned as a minor inconvenience for those arriving outside of standard times.