Radisson Blu Jaipur

The hotel presents a mixed experience, with its prime location near the airport and a notable rooftop pool being key attractions for many. While some guests praise the spacious rooms and the generally good breakfast spread, others report significant issues with the property's age and maintenance. The hotel caters well to business travelers due to its accessibility and to families and sightseers who appreciate its central position and amenities like the pool. To ensure a smoother stay, guests are advised to confirm their room's condition upon check-in and be prepared for potential delays in service, as feedback on staff efficiency is highly varied.

Facilities & Amenities
The rooftop swimming pool is a notable feature, offering good views and a pleasant experience for many. However, a significant number of guests reported issues with its cleanliness, specifically mentioning pigeons bathing in the water and bird droppings around the area, raising hygiene concerns. Some also noted the poolside bar was not operational or the pool was closed for private parties, limiting guest access. The fitness center is mentioned as available, though details are scarce. There are frequent complaints about lifts/elevators being slow, not working, or causing delays. Wi-Fi connectivity can be problematic, and guests often have to request basic amenities like an iron as they are not standard in rooms.

Cleanliness & Room Comfort
Feedback on room condition is highly mixed. While some guests found rooms clean, neat, spacious, and well-maintained, a substantial number reported them as old, outdated, and poorly maintained. Issues included peeling wallpaper, torn curtains, broken switchboards, stains on surfaces, and a pervasive musty smell or dampness, sometimes leading to mold in bathrooms. Bed comfort is generally positive, with guests appreciating comfortable beds and clean sheets. However, bathroom cleanliness and functionality are frequent concerns, with reports of mold, leakage from bathtubs, stinky smells, dirty basins, and shower taps that are difficult to operate or cause water accumulation. Noise levels from bars or adjacent rooms can also be an issue.

Dining & Food Quality
Most guests praise the breakfast for its vast choices, good spread, and tasty and hygienic options, including North Indian, South Indian, and continental dishes. However, some found the breakfast buffet to have limited items or a below-average taste, with service sometimes being slow. There were also instances of guests being denied breakfast or experiencing poor system management. Restaurant experiences are varied; the Pan Asian restaurant, Atsui, received positive mentions for specific dishes and hospitality. Conversely, the main restaurant, Market Place, faced criticism for untrained staff, dirty tables, and food quality issues, including stale food, cold dishes, wrong orders, and even reports of food poisoning. In-room dining service is frequently described as slow and prone to incorrect orders, with some staff exhibiting unprofessional behavior regarding billing.

Location & Accessibility
The hotel's prime location is consistently highlighted as a major advantage, being near the airport and well-connected to other parts of the city. Guests appreciate its central location and proximity to various tourist places and attractions, making it convenient for both business and leisure travelers. It is also noted as a good location for those attending events like JLF. While the location itself is praised, some guests mentioned that the Google Maps location can be inaccurate, causing issues with cab bookings and drops. Parking is available, but some guests reported rude behavior from basement parking guards, impacting the arrival experience.

Staff & Service
Feedback on staff behavior is highly polarized. Many guests commend the staff as polite, supportive, helpful, friendly, professional, courteous, and attentive, particularly highlighting efficient check-in/out and prompt service from specific individuals. However, a significant number of reviews describe staff as rude, unprofessional, careless, unhelpful, inefficient, slow, unbothered, and even arrogant or dismissive. Check-in and check-out processes are frequently cited as problematic, with reports of long waiting times, chaos, delays, and staff being unaware or unresponsive. Service speed is a recurring concern, with many guests experiencing slow responses for room service, laundry, or basic requests, sometimes requiring multiple calls. Issues like being asked for an Aadhar card for breakfast or staff holding lifts for personal use also contributed to negative perceptions.

Additional Information
A notable recurring problem is the room key cards frequently stopping working, requiring guests to make repeated trips to the reception for reactivation. Guests also reported issues with service charges being added without consent, leading to disputes and unprofessional staff responses. There are mentions of the hotel's rewards program not providing expected benefits. Some guests found the AC in rooms to be problematic, either too cold or too warm, requiring constant adjustment, or not working at all. An unusual point raised was the Google Maps location being incorrect by about a kilometer, causing confusion for guests and cab drivers. Additionally, some guests noted the absence of safe deposit boxes in rooms, which is unexpected for a hotel of this category.