Rainbow Mountain Resort

This destination, once celebrated as a woodsy gay heaven and a community gem for the LGBTQ+ community and allies, is now largely perceived as a shadow of its former self. While some guests still appreciate its rustic, secluded charm, many express profound disappointment with its significant decline in quality and upkeep under new management. The property, which once offered a unique "summer camp" feel, is now frequently described as outdated and in disrepair. It is best suited for travelers who prioritize a secluded, natural setting and are prepared for a very rustic experience, or those seeking an affordable off-season stay. To ensure a more comfortable visit, it is advisable to confirm the operational status of all amenities and consider bringing personal supplies, as in-room provisions are often lacking.

Facilities & Amenities
The property features a large pool that is often highlighted as a positive, though many guests report issues with its cleanliness, broken poolside chairs, and inconsistent access hours. The hot tub is frequently noted as being out of service or covered. A nightclub or dance club is available, with some guests enjoying its lighting and sound system, but others find it empty or playing unsuitable music. The lobby and game room are generally well-regarded, with polished wood floors and a pool table creating a decent first impression. While Wi-Fi is offered, it is often limited to the main building or unreliable. Other amenities include fire pits for bonfires and a lake, though the condition of row boats and canoes is said to need improvement.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is overwhelmingly negative. Rooms are consistently described as filthy, dirty, dusty, and permeated by unpleasant odors such as mildew, wet cats, or bleach. Many report the presence of spider webs and bugs. The accommodations are widely considered outdated and in a state of disrepair, with issues like scuffed walls, dents, nail holes, peeling paint, cracked molding, and even holes in the walls. Uncomfortable beds with thin blankets, no fitted sheets, and visible stained mattresses are common complaints. In-room amenities are severely lacking; TVs are often non-working or require personal streaming accounts. A major recurring issue is the lack of hot water, low water pressure, or even no running water at all. Toilets not flushing and showers barely flowing or having moldy shower curtains are also frequently mentioned. AC issues and heating problems contribute to discomfort, and thin walls mean noise easily travels between rooms.

Dining & Food Quality
Feedback on dining and food quality is largely unfavorable. The restaurant and bar are frequently reported as being closed, especially during off-season periods or weekdays, with very limited operational hours. When open, the food quality is generally described as poor, overpriced, and disappointing, with simple dishes often prepared incorrectly. The menu options are limited, sometimes consisting mostly of pasta dishes, and items are often unavailable. Breakfast, when provided, is widely criticized as abysmal, with guests mentioning dry bagels, a lack of plates, and old coffee. The service in dining areas is consistently slow and inattentive, with staff appearing overwhelmed and understaffed, leading to long wait times for food and drinks.

Location & Accessibility
The property's secluded and woodsy setting is appreciated by some guests, offering a natural environment suitable for walks and hikes. It is noted as being conveniently located near other points of interest in the Poconos region, including ski resorts. While some reviews mention easy parking, others allude to unkempt parking areas. The roads leading to the property are described as having sharp turns, requiring careful navigation. Some guests also found the property itself confusing to navigate upon arrival. Overall, the location provides a quiet escape into nature, but the accessibility and on-site navigation can be challenging for some visitors.

Staff & Service
Guest experiences with staff and service are mixed but lean heavily towards dissatisfaction. While some individual staff members are praised for being friendly staff, sweet, helpful, and accommodating, many reviews highlight issues with unresponsive management and a general lack of professionalism. Difficult check-in processes are common, with reports of locked lobbies, no clear instructions, long waits, and staff being absent or uncommunicative. No daily housekeeping is a significant complaint, with guests reporting uncleaned rooms, unchanged sheets and towels, and unemptied trash. Staff often appear understaffed, overwhelmed, and untrained, leading to slow service and an inability to address guest concerns effectively. Calls and emails frequently go unanswered, and management is often unavailable or unresponsive to complaints and refund requests.

Additional Information
The property's historical focus as an LGBTQ+ friendly destination is a recurring theme, but many guests feel that under new ownership, it no longer genuinely caters to this community, with less pride representation and a perceived shift in its target audience. While a pet-friendly policy is in place, some guests encountered staff surprise or difficulty finding suitable areas for pets. A major and widespread concern is the severe refund issues, with numerous reports of guests struggling to obtain refunds for cancelled stays, uninhabitable rooms, or overcharges, often resorting to disputing charges with their banks. Furthermore, there are significant credit card security concerns, with multiple guests reporting fraudulent charges on their cards shortly after using them at the property. Some guests also mentioned unexpected unexpected resort fees at check-in. Overall, the property is consistently described as being in a state of property decline, needing major renovations, and its online pictures are often misleading compared to the current reality.