Hotel Raj palace near railway way station

The hotel offers a distinctive heritage ambiance and a highly appreciated pool area, which many guests find to be the most memorable aspect of their stay, providing a relaxing and positive vibe, especially with its beautiful night setup. It is particularly well-suited for sightseers and families due to its excellent location and the enjoyment children derive from the pool. Couples also find the setting conducive to a pleasant getaway, while business travelers appreciate its suitability for work trips. Guests consistently highlight the helpfulness of the staff and the hotel's central position. To enhance your stay, it is advisable to confirm the specific room type against booking photos upon arrival, as some guests noted discrepancies, and be prepared for potential issues with older air conditioning units, which might require staff assistance.

Facilities & Amenities
The pool is a significant draw for many guests, often described as beautiful and soothing, providing a fun and relaxing experience, especially with its appealing evening setup. However, some guests noted it could be chilly or required more frequent cleaning, though others found it crystal clear. The hotel features pleasant gardens and a courtyard area that contribute to a fresh and inviting environment. While Wi-Fi is available and some found it high-speed with good range, others reported it was not working at all for extended periods. A recurring concern is the condition of the air conditioning, which is often described as old, noisy, and sometimes ineffective, with some units being window-mounted and requiring staff intervention to operate. Some rooms also lack a refrigerator, and guests should be aware there is no elevator on the premises.

Cleanliness & Room Comfort
Feedback on room condition is mixed; while some guests found their rooms beautiful, spacious, and clean, many others reported significant issues, describing them as being in poor condition, not matching online images, and lacking proper maintenance. Specific complaints included dirty bedsheets, stained towels, hair in the bathroom, dry food on the floor, and stained carpets. Some rooms were noted as small, and some lacked basic amenities like hangers in closets, an intercom, or a telephone. The beds generally received positive comments for being comfortable, with one guest specifically praising a modern, firm memory foam mattress. However, noise levels were a concern for some, with reports of noisy old window air conditioning units and street noise audible throughout the night. Additionally, some guests experienced issues with hot water not working and dim lighting in rooms.

Dining & Food Quality
The hotel's dining experience receives varied feedback. The food quality is often praised, with many guests describing meals as delicious, fresh, and customizable to taste, particularly highlighting the good variety available for both breakfast and dinner. Some guests enjoyed specific dishes like Laal Maas and sweet corn soup. The rooftop restaurant is noted for offering amazing views, though some guests were disappointed when it was closed during their stay. However, the breakfast service specifically received negative comments from some, with reports of very slow service, long waits to be served, and buffet counters lacking essential items like puri, omelets, or juice. Overall, while the food itself is often well-regarded, the service speed in the restaurant, especially during breakfast, can be a point of frustration for some visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many popular attractions. It is conveniently situated near the City Palace, Jagdish Temple, and Lake Pichola, making it ideal for sightseeing. A local market close by also adds to the convenience for shopping. While the hotel is located in the old city, which some guests found a little congested, its proximity to key landmarks outweighs this for most. Parking is available on-site and is considered a significant benefit, especially given the hotel's location, providing convenience for guests traveling by car. Overall, the accessibility to major tourist spots and the availability of parking make the hotel's location highly desirable for exploring the city on foot.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and cooperative attitude. Many guests highlight their willingness to go above and beyond to ensure a comfortable and memorable stay, assisting with various requests and providing guidance on local attractions. Specific mentions include staff being humble, attentive, and professional, contributing significantly to a positive experience. The service level is generally described as very good, with staff making efforts to meet special food requests and providing good care. However, some guests reported issues with slow service at times, particularly during breakfast or when requesting items like extra towels or cups. The check-in and check-out process also had mixed feedback, with some experiencing confusion or long waits when settling bills. Despite these isolated instances, the overall sentiment towards the staff's dedication and pleasant demeanor remains overwhelmingly positive.

Additional Information
Guests should be aware of certain operational aspects that might impact their stay. Some visitors reported receiving unexpected requests for a pre-payment of a significant portion of their bill via messaging apps prior to arrival, which caused confusion as it contradicted booking terms. It is important to clarify such requests directly with the hotel. Additionally, the property does not have an elevator, which could be a consideration for guests with mobility issues or heavy luggage, as most rooms are located on the first floor. Furthermore, a recurring theme is that the actual room appearance and condition may differ from the images displayed online, leading to some guests feeling that the rooms did not meet their expectations based on photographs. It is advisable to manage expectations regarding the visual representation of the accommodations.