Ramada by Wyndham Downtown Spokane

The hotel stands out for its dedicated and friendly staff, who consistently go above and beyond to assist guests, creating a welcoming atmosphere despite the property's age. While many guests are drawn by the promise of an indoor pool and complimentary breakfast, these amenities are frequently noted as being unavailable or inconsistent. The hotel is often chosen by families seeking value and a pool for children, medical visitors due to its proximity to local hospitals, and road trippers appreciating its easy highway access. Guests frequently comment on the comfortable beds and the overall cleanliness of the rooms, though common areas may appear dated. To ensure a satisfactory stay, it is highly recommended to confirm the current operational status of all advertised facilities, especially the pool and breakfast, prior to arrival. Additionally, guests should be mindful of the surrounding neighborhood, which some describe as less desirable.

Facilities & Amenities
The hotel's facilities and amenities receive mixed feedback, primarily due to frequent closures and maintenance issues. The indoor pool and hot tub are major draws for many guests, but reviews consistently highlight their unavailability, often due to maintenance, health department closures, or lack of chemicals. When operational, some guests find the pool area clean and enjoyable, while others note issues like missing tiles, rust, or strong chlorine odors. Similarly, the fitness center is frequently reported as closed or equipped with broken machinery. Guests appreciate the availability of Wi-Fi, which generally functions well. However, the laundry facilities are often out of service, and some ice machines are noted to be non-functional on certain floors. These widespread issues with advertised amenities often lead to significant disappointment for guests who booked specifically for their use.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests find their rooms to be adequately clean, with some specifically praising the comfortable beds and clean linens that ensure a restful sleep. However, a significant number of reviews highlight concerns regarding cleanliness, including reports of dirty floors, stains on sheets, curtains, or walls, and general dust accumulation. The bathrooms receive mixed comments; while some appreciate the provided toiletries, others report issues such as mold, rust, dirty grout, or non-functional showers with inconsistent hot water pressure. In-room amenities like the television are sometimes noted as not working properly, and refrigerators can be old or noisy. Noise levels are also inconsistent; some guests experience quiet stays, while others are disturbed by hallway noise, loud parties, or noisy heating and cooling units, indicating thin walls.

Dining & Food Quality
The hotel's dining and food quality primarily revolve around the complimentary breakfast, which garners highly mixed reviews. While some guests describe the breakfast as "really good" and "decent," praising options like waffles, eggs, and sausage when available, a significant number express disappointment. Many reviews indicate that the advertised breakfast is frequently unavailable due to renovations or simply runs out quickly, often within 30 minutes of opening. When offered, the selection can be minimal, consisting of basic grab-and-go items like yogurt, bread, and cereal, with frequent complaints about lack of milk, butter, or sugar. Issues such as broken waffle makers, stale bagels, and unappetizing hot food are common. The breakfast area itself is sometimes noted for being messy or uncomfortably warm. Despite these inconsistencies, some guests commend the breakfast staff for their efforts in stocking items and their friendly demeanor.

Location & Accessibility
The hotel's location and accessibility receive highly polarized feedback. While some guests find it convenient due to its proximity to medical facilities, Gonzaga University, and easy access to the freeway, many others express significant concerns about the surrounding neighborhood. It is frequently described as a "sketchy area," "dismal part of town," or "not safe for families," with mentions of a visible homeless population and occasional police activity. Guests note that there are few, if any, restaurants or shops within walking distance, requiring a short drive to reach downtown attractions. Parking is generally available and free, with some guests feeling safe due to monitoring. However, others report concerns about the parking lot, including small spaces, people loitering, and instances of vehicle break-ins, leading some to park at their own risk.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a highlight for many guests. Reviewers frequently describe the team as "awesome," "very accommodating," "friendly," "helpful," and "professional," often going above and beyond to assist with requests and provide local recommendations. The check-in process is generally reported as quick and smooth, contributing to a positive first impression. While the staff's helpfulness is widely praised, there are some inconsistencies in housekeeping service, with occasional reports of rooms not being cleaned daily or delays in towel delivery. A recurring point of significant dissatisfaction, however, relates to billing and refunds, with numerous guests reporting issues such as promised refunds not being issued, unexpected charges, or difficulties in resolving deposit disputes, which detracts from an otherwise positive service experience.

Additional Information
Guests should be aware that the hotel is an older property that is frequently described as dated and in need of significant renovation, with many areas showing signs of wear and tear, such as stained carpets, missing tiles, and general disrepair. While renovations are mentioned as ongoing, they often lead to the closure of advertised amenities like the pool, hot tub, and breakfast, causing disappointment. The hotel has a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. A notable concern for some guests is the local ID policy, where individuals residing in the same city may be refused a room. Additionally, guests frequently report issues with noisy neighbors or parties, particularly on upper floors, which can disrupt sleep. The hotel also requires a deposit upon check-in, and some guests have experienced difficulties with its timely return.