Ramada by Wyndham Jordan/Beacon Harbourside Resort

This hotel, boasting a signature feature of direct lake access and balconies with stunning views of Lake Ontario, offers a memorable stay for various travelers. Its picturesque setting makes it ideal for couples seeking a romantic retreat, while its pet-friendly policy and spacious grounds appeal to travelers with pets. Families also find it suitable, especially when the pool is operational. Many guests appreciate the dedicated and friendly staff, who consistently strive to provide excellent service. While the hotel is undergoing renovations, which can sometimes impact amenities, the comfortable accommodations and beautiful scenery remain a strong draw. To enhance your experience, consider confirming the availability of specific amenities during your stay and be prepared for stairs, as there is no elevator.

Facilities & Amenities
The hotel features an indoor pool which is a popular amenity, though guests frequently note it has been closed for renovations or has limited hours, sometimes with issues like cold water or leaky ceilings when open. While there is no elevator, which can be inconvenient for guests with heavy luggage or mobility challenges, the property does offer free Wi-Fi, though its reliability can be inconsistent. Many rooms include a fridge and a coffee maker, but a microwave is typically only available in the lobby for communal use. The televisions in rooms often receive mixed feedback, with some guests reporting poor signal quality or limited channels.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many rooms are described as clean and recently renovated, with comfortable beds ensuring a restful sleep. However, some guests have reported issues such as dust, cobwebs, or unpleasant odors in hallways and rooms. A recurring concern is the lack of hot water or the need to run water for extended periods to get it warm. Noise can also be an issue, with guests occasionally hearing sounds from adjoining rooms, upstairs neighbors, or noisy air conditioning units. A common point of frustration is the absence of a closet or adequate space to hang clothes, and some bathrooms are noted as small or in need of updates, with occasional reports of mold or loose fixtures.

Dining & Food Quality
The on-site restaurant, known as The Shore, receives consistent praise for its food quality, stunning lake views, and attentive staff. Many guests enjoy dining here for both lunch and dinner, highlighting it as a significant advantage of the hotel. Feedback on breakfast options is mixed; some guests appreciate the continental offerings, while others find them basic, not consistently replenished, or only available on certain days. The bar area is also mentioned, though some guests note it may close earlier than expected. Overall, the restaurant is a highlight, providing a convenient and enjoyable dining experience.

Location & Accessibility
The hotel's prime location directly on Lake Ontario is a major draw, offering unbeatable views of the water and marina from every room. Its convenient position right off the highway (QEW) makes it easily accessible for travelers. Guests appreciate its proximity to popular destinations such as Niagara Falls, local wineries, and other attractions in the Niagara region, making it a good base for exploring the area. Ample parking is available on-site, contributing to a hassle-free experience for those traveling by car. The setting is generally described as quiet and peaceful, despite its highway access.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the staff's willingness to go above and beyond to assist with requests, provide directions, or resolve issues. The check-in process is generally described as smooth and efficient, though some guests have reported occasional delays or complications with reservations. While the staff is commended, feedback on housekeeping service is mixed, with some guests noting that rooms are not serviced daily, requiring specific requests for fresh towels or trash removal. Overall, the positive interactions with the staff significantly contribute to a pleasant stay.

Additional Information
Guests should be aware that the hotel is currently undergoing ongoing renovations, which can lead to some areas being under construction or certain amenities being temporarily unavailable. Some guests have noted the presence of unexpected resort fees or additional charges upon checkout, which are not always clearly communicated upfront. The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, offering convenient walk-out access to green areas. A unique aspect of the property is the design of some balconies, which may be shared or connected, potentially impacting privacy. Additionally, several guests have mentioned that daily housekeeping service is not standard, requiring guests to request it if desired.