Ramada by Wyndham Ontario

This hotel is frequently chosen for its spacious two-room suites, which offer a unique level of privacy and comfort, making it a standout feature. It is particularly well-suited for families seeking ample space and separation, as well as budget-conscious travelers looking for good value. Its convenient location near the airport and major freeways also makes it a practical choice for business travelers and those needing easy access to transportation hubs. Guests consistently highlight the generally clean rooms and the helpfulness of the staff. To enhance your stay, consider requesting a room away from the freeway to minimize noise, and be sure to verify hot water availability upon check-in, as this has been a recurring concern for some.

Facilities & Amenities
The hotel offers a range of in-room amenities designed for convenience, including a microwave, refrigerator, safe, hair dryer, and a coffee machine. Many rooms are equipped with Google TV, providing entertainment options. While some guests appreciate the presence of a jet bath tub in certain suites for relaxation, feedback on other facilities is mixed. The ice machines are frequently reported as out of order or dirty, and the elevators are a common point of concern, often described as broken, dirty, or emitting unpleasant odors. Furthermore, the pool and hot tub are often noted as being out of order, dirty, or completely closed, which is a significant disappointment for guests expecting these recreational options. Issues with the AC units being noisy or ineffective are also mentioned.

Cleanliness & Room Comfort
Most guests find the rooms clean upon arrival, with many praising the comfortable beds and the general tidiness. Some also appreciate the spacious bathrooms and adequate water pressure. However, a significant number of reviews highlight serious concerns regarding cleanliness and comfort. Reports of bed bugs and roaches are alarming, and many guests mention dirty linens, stained sheets, or a general lack of fresh towels. The bathrooms are sometimes described as unclean or having issues like mold. Noise is a frequent complaint, stemming from the freeway, planes, trains, and other guests, impacting the overall quietness of the stay. Additionally, issues with AC not working properly, leading to muggy rooms, and a lack of hot water for showers are common.

Dining & Food Quality
The hotel provides a complimentary breakfast, which is a convenient offering for many guests. However, the food quality and breakfast variety receive overwhelmingly negative feedback. Many reviews describe the breakfast as horrible, poor, or extremely basic, often lacking essential items like eggs, sausage, or bacon. Some guests note the absence of common beverages like orange juice or milk for cereal. The coffee is frequently criticized for being diluted or of poor quality. While waffles are typically available, the overall selection is considered insufficient, with some guests mentioning stale food or fruit flies. The policy of not allowing guests to take food back to their rooms is also a point of dissatisfaction for some.

Location & Accessibility
The hotel's location is a major advantage for many travelers, offering easy access to the airport and nearby freeways. Guests appreciate its proximity to a variety of restaurants and fast food establishments, making dining convenient. The presence of shops and gas stations nearby further adds to its practicality. However, this advantageous location also comes with drawbacks. Many reviews mention significant noise from the freeway, planes, and trains, which can disrupt sleep. The surrounding area is sometimes described as less desirable, with mentions of trash and peddlers. Parking is a recurring issue, with guests reporting insufficient spaces and concerns about the safety of their vehicles, as the hotel often states it is not responsible for damages or theft.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendliness and helpfulness. Many guests highlight the attentive service provided by the front desk, particularly during quick check-in and check-out processes. Some reviews commend the staff's efficient service in addressing issues and their willingness to go above and beyond to assist guests. However, there are also numerous reports of rude staff and unprofessional behavior, with some guests experiencing unhelpful attitudes or slow responses to maintenance requests. Issues with housekeeping are common, including a lack of fresh towels or rooms not being cleaned as expected, even when requested.

Additional Information
Guests should be aware of certain hotel policies that may impact their stay. While the hotel generally has a pet-friendly policy, there have been isolated incidents regarding service animals that caused distress. Some guests have encountered issues with the late check-out policy, with staff providing inconsistent information or charging unexpected fees. There is also a reported maximum stay policy of 21 days, which may affect long-term guests. Furthermore, some reviews mention difficulties with refund policies for early check-outs, indicating a lack of flexibility in certain situations.