Ramada by Wyndham Rome/Verona

The hotel's most notable feature, though often a point of contention, is its direct connection to a Denny's restaurant, offering a convenient dining option for some guests. However, the overall guest experience is overwhelmingly negative, with consistent reports of filth, pervasive disrepair, unpleasant odors, and a general sense of unsafe conditions. These issues significantly detract from any potential comfort or convenience. The hotel is primarily suited for transient travelers or those in need of a one-night stay when other options are unavailable, as many reviews suggest it's a last resort due to its perceived low quality. To mitigate a potentially disappointing stay, guests are strongly advised to thoroughly inspect their assigned room immediately upon arrival and to consider alternative accommodations if possible, as many found the conditions unacceptable and left early.

Cleanliness & Room Comfort
Guest feedback on cleanliness is overwhelmingly negative, with many describing rooms as dirty, filthy, or disgusting. Common issues include stained sheets, hair in beds and showers, grimy floors that blacken socks, and pervasive unpleasant odors. A significant concern is the presence of bugs, including cockroaches and bed bugs, severely impacting guest comfort. Rooms are frequently noted for their state of disrepair, featuring broken lamps, damaged furniture, cracked tiles, peeling wallpaper, and mold on ceilings and in bathrooms. Some room doors are reported as not closing securely, compromising guest safety and comfort. While some guests found the beds comfortable, others experienced uncomfortable mattresses or noisy metal frames. Noise levels are a major issue, with disturbances from loud road noise, slamming doors, music, and hallway activity hindering sleep. Many also reported heating problems, leading to freezing cold rooms and ineffective or loud heating units. Bathrooms are often criticized for their small size, dirty conditions, leaking faucets, clogged drains, and absence of basic toiletries.

Dining & Food Quality
The hotel generally does not offer breakfast, despite some online advertisements suggesting otherwise. Guests expecting a complimentary meal were often disappointed to find no options available on-site, or were directed to the adjacent Denny's restaurant. This absence of a guaranteed breakfast can be a significant inconvenience for travelers planning their mornings. The attached Denny's is frequently mentioned as the primary dining option, providing convenience for some guests seeking a quick meal without leaving the property. However, feedback on the restaurant itself is mixed; while some found it a suitable place for a meal, others reported issues with its cleanliness, service, or noted that it was closed or not operating as expected, leading to further frustration for those relying on it.

Location & Accessibility
The hotel's location is a major point of concern for many guests, frequently described as being in a bleak, run-down, or sketchy neighborhood. Many reviews express feelings of unease or unsafety due to the surrounding area. The parking lot is consistently criticized for its poor condition, with reports of broken glass, trash, and a lack of proper snow removal, making it hazardous and difficult to navigate, especially in winter conditions. While some guests found the location convenient for accessing nearby attractions or stores, this positive aspect was often overshadowed by the negative perceptions of the immediate surroundings. Issues with accessibility were noted, including the lack of an elevator for upper floors and instances where guests who reserved handicap-accessible rooms did not receive them.

Staff & Service
Feedback on staff is highly mixed. While a few guests reported friendly and helpful interactions, a significant number described staff as rude, disrespectful, unprofessional, or unresponsive to concerns. Some guests also noted difficulties with communication due to language barriers. The check-in process is frequently criticized for being slow and disorganized, with long wait times and instances of incorrect room assignments. Guests also reported issues with overcharges and difficulties in obtaining refunds or receipts, even when rooms were deemed uninhabitable. Housekeeping service is a major point of dissatisfaction. Many guests reported infrequent or non-existent cleaning during their stay, with rooms not being serviced for multiple days. Complaints include beds not being made, garbage not emptied, and a lack of fresh towels or basic amenities like toilet paper. Guests attempting to resolve issues, such as dirty rooms or non-working amenities, often found staff to be dismissive or unwilling to assist, leading to significant frustration.

Additional Information
A common point of contention is the safety deposit required at check-in, with multiple guests reporting difficulties or outright refusal to return these funds, even when rooms were not used or were found to be in unacceptable condition. There are conflicting reports regarding the hotel's condition, with some guests noting newly updated or recently refurbished rooms, while others describe the property as old, outdated, and in a general state of disrepair. It appears that while some rooms may have received updates, the public spaces and overall building condition often remain poor. A pervasive issue is the strong and unpleasant smell of smoke and other odors throughout the hotel, including in non-smoking rooms and hallways, often attributed to guests smoking indoors or nearby. Many reviews highlight the presence of vagrants in and around the property, contributing to a sense of insecurity and discomfort for guests. The hotel has a pet-friendly policy, but some guests encountered issues with room assignments for pets or found the designated "pet rooms" to be in particularly poor condition.