Ramada by Wyndham Sioux Falls Airport-Waterpark & Event Ctr

The hotel's signature feature is its indoor waterpark, which consistently stands out as a major draw for families and children, making it an ideal destination for birthday party groups and weekend getaways. While the waterpark offers significant fun and entertainment, many guests note the hotel's dated appearance and ongoing renovations, which can impact the overall experience. Feedback on cleanliness and room comfort is mixed, with some rooms being described as clean and comfortable, while others show clear signs of wear and tear. The staff generally receives praise for their friendliness and helpfulness, though some interactions at the front desk and with housekeeping have been less positive. The hotel's location is convenient for local events and the airport. To enhance your stay, it is advisable to inquire about the status of renovations and specific amenities before booking, and be prepared for potential noise, especially if your room is situated near the waterpark.

Facilities & Amenities
The indoor waterpark is the hotel's main attraction, featuring various pools, a large hot tub, a thrilling water slide, and a pirate ship play area that children particularly enjoy. However, guest feedback on the waterpark is mixed, with some noting issues such as cold water in the kiddie pool, signs of wear like fading paint and rust, and occasional overcrowding. The arcade is a popular spot for kids, though some machines are reported to be out of order. While a fitness center is available, its condition varies. Guests frequently mention issues with the elevators being out of service, causing inconvenience. Wi-Fi connectivity can be inconsistent in rooms, and vending machines sometimes malfunction. The Tiki Bar and casino are advertised but are often closed or have limited hours. An airport shuttle is offered, but its availability can be restricted. Parking is generally described as easy and accessible.

Cleanliness & Room Comfort
Guest experiences regarding room condition are varied, with many describing rooms as having a dated appearance and being in need of significant updates. Common complaints include visible rust, mold in bathrooms, stained carpets, and broken furniture. Some guests reported issues with clogged toilets or fixtures that did not function properly. While some found the beds comfortable, others noted that they were smaller than expected or that pull-out couches were uncomfortable and even had reports of bed bugs. Noise is a frequent concern due to thin walls, allowing sounds from the waterpark and hallways to easily permeate rooms. Many rooms lack essential amenities such as a microwave or coffee maker, which is a common point of dissatisfaction among guests.

Dining & Food Quality
The on-site restaurant receives mixed reviews for its food quality and service. While some guests enjoyed their meals and found the service to be good, others reported long wait times, incorrect orders, and cold food. A significant point of contention for many guests is the absence of complimentary breakfast, with coffee only available for purchase from a Starbucks vending machine in the lobby. The bar connected to the hotel also garners varied feedback, with some praising the staff and atmosphere, while others experienced issues with service or limited operating hours. Overall, the dining options are seen as convenient but often fall short of guest expectations, particularly given the lack of included breakfast.

Location & Accessibility
The hotel boasts a convenient location, particularly for those attending events at the nearby event center or needing easy access to the airport. Many guests appreciate its proximity to these key destinations, making travel and event attendance straightforward. An airport shuttle service is available, though some guests have noted that its operating hours can be limited or inconsistent, requiring alternative transportation arrangements. Parking at the hotel is generally described as easy and readily available for guests. While the immediate vicinity offers practical access to major points of interest, some reviews mention concerns about the general safety or presence of unpleasant activity in the surrounding area, particularly during evening hours.

Staff & Service
The hotel's staff generally receives positive remarks for being friendly staff, helpful staff, and providing attentive service. The check-in process is often described as quick and smooth, contributing to a positive first impression. However, there are instances where guests encountered rude staff at the front desk or experienced long waits, particularly during busy periods. Housekeeping services receive mixed feedback, with some guests praising their thoroughness and others reporting issues with rooms not being cleaned or staff being intrusive during early check-out. Maintenance staff are often noted for being responsive, though not always able to fully resolve issues. The pool staff receives varied comments regarding their enforcement of rules and overall demeanor.

Additional Information
Guests should be aware that the hotel typically places a security deposit hold on credit cards upon check-in. There are specific age restrictions in place for certain amenities, such as the hot tub, which is generally limited to guests aged 13 and older. The hotel's lost and found policy has been a point of frustration for some guests who reported difficulties in retrieving forgotten items. A pervasive chlorine odor is often noticeable throughout the hotel, particularly in common areas, due to the indoor waterpark. The hotel operates on a cashless payment system for many services. Despite some challenges, the hotel remains a popular birthday party venue due to its waterpark facilities, attracting many families for celebrations.