Ramada by Wyndham Surrey/Langley

The hotel offers a practical stay, with its comfortable beds consistently noted as a highlight, providing a restful experience for many guests. Its unique feature is the adjacent Indian restaurant, which receives high praise for its delicious cuisine and convenience. This hotel is particularly well-suited for families looking for a functional base with recreational options like the pool, and pet owners who appreciate the availability of pet-friendly accommodations. While the hotel is undergoing renovations, leading to some inconsistencies in room condition and facility availability, it strives to offer a convenient location. For an optimal experience, guests are advised to confirm the specific breakfast offerings and inquire about the latest room updates, especially regarding flooring, upon check-in.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience, though experiences can be mixed. The swimming pool is generally appreciated for being warm and clean, providing a good recreational option, and a hot tub is also available for relaxation, although many guests report that the jets are frequently not functional. Some visitors note that the pool area is regularly used for private swimming lessons, which can limit general guest access. The fitness center is present, but several reviews indicate that its equipment is often broken or outdated, making it less useful for a workout. While Wi-Fi is provided, some guests have experienced slow speeds or connectivity issues. The elevators have been described as old, with some reports of them being aggressive or out of order. However, the availability of EV charging is a positive for electric vehicle owners, and rooms typically include a fridge and microwave for added convenience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, with some significant concerns. The most frequent complaint revolves around the carpets, which are widely described as heavily stained, dirty, and sometimes emitting an unpleasant odor, leading many guests to feel uncomfortable walking barefoot. Similarly, the bathrooms often receive criticism for being old, outdated, and exhibiting issues such as mold, mildew, leaky faucets, clogged drains, and chipping toilet seats. Some rooms have also been reported to have ants or other bugs, and a general musty or sewage-like smell. Despite these issues, the beds are consistently praised for being exceptionally comfortable, providing a good night's sleep. Noise can be a concern, with reports of sounds from upstairs rooms, hallways, and traffic impacting tranquility. While some rooms appear to have been partially renovated, others are described as dingy or in disrepair, indicating an inconsistent standard across the property.

Dining & Food Quality
The hotel's dining experience primarily centers around its complimentary breakfast, served at the adjacent restaurant, which garners highly mixed reviews. Many guests find the breakfast to be wonderful, amazing, or good, appreciating the selection of items like waffles, pancakes, eggs, and sausages. However, a significant number of guests express disappointment, describing the breakfast as basic, sub-standard, or of poor quality, with specific complaints about items like frozen pancakes, soggy eggs, or a lack of variety, including limited fresh fruit and vegetable options. Some also note that items frequently run out without prompt replenishment. The adjacent restaurant itself, which offers both Western and Indian cuisine, is widely praised for its delicious Indian food, with many guests enjoying dinner there and appreciating the discount offered to hotel patrons. However, its breakfast offerings are often seen as less appealing compared to its dinner menu, and some guests have noted issues with the restaurant's cleanliness, such as sticky floors.

Location & Accessibility
The hotel's location offers both advantages and disadvantages depending on guest needs. It is generally considered convenient for those with a vehicle, providing easy access to major highways and being situated near shopping centers and various restaurants. However, some guests find it to be less ideal for tourists without a car, noting its distance from major tourist destinations and a lack of pedestrian-friendly access to nearby amenities, describing the immediate surroundings as primarily commercial with car dealerships. Parking is available and typically free, though some guests have found it to be limited, especially during peak times, or awkwardly configured. A recurring issue stemming from the hotel's proximity to a busy highway is significant traffic noise, which many guests report can be disruptive, particularly for rooms facing the road, impacting the overall tranquility of their stay.

Staff & Service
Feedback regarding staff and service at the hotel is notably polarized, with experiences varying significantly among guests. Many visitors commend the front desk staff for being exceptionally friendly, helpful, accommodating, and efficient, often highlighting their positive attitude and quick check-in process. These guests report feeling welcomed and well-assisted with their requests. Conversely, a substantial number of reviews describe the front desk staff as rude, unhelpful, and unprofessional, citing instances of shouting, unresponsiveness, and a general lack of customer care, particularly concerning booking and payment issues. Housekeeping service also receives mixed comments; while some guests appreciate their attentiveness and thoroughness, others report inconsistencies, such as rooms not being properly cleaned, used towels not being replaced, or amenities being forgotten. Overall, the hotel's customer service is perceived as inconsistent, with some guests praising individual staff members while others express deep dissatisfaction with the overall service level.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which can lead to construction noise, temporary disruptions, and a general sense of disarray in certain areas, including the lobby and some guest floors. This ongoing work is often cited as a reason for the inconsistent room conditions and facility availability. The hotel maintains a pet-friendly policy, which is appreciated by many animal owners, though some have noted challenges with the cleanliness of designated pet rooms and specific restrictions regarding the type of pets allowed or leaving them unattended. A significant number of guests have reported issues with billing and deposits, including unexpected charges, difficulties in receiving refunds for security deposits, and discrepancies between quoted and final prices, leading to frustration and a sense of being overcharged. Furthermore, the swimming pool is frequently utilized for private swimming lessons, which can limit general guest access and create a crowded or noisy environment during certain hours.