Reagan Resorts Inn

The hotel is consistently praised for its central location, offering unparalleled access to downtown attractions. Many guests find it a great value for its convenience and recent renovations. It's an ideal choice for sightseers and families who prefer to explore on foot, as well as couples seeking a convenient base for a getaway. The hotel provides a comfortable and practical stay, especially for those prioritizing accessibility to the town's offerings. To make the most of your visit, consider taking advantage of the free trolley service that stops nearby, and be prepared for potential parking challenges, especially during peak times.

Facilities & Amenities
The hotel offers a range of practical facilities and amenities designed for guest convenience. Most rooms are equipped with a microwave, mini-fridge, and coffee maker, allowing for in-room snacks and beverages. Guests appreciate the availability of hot drinks in the lobby, including coffee and hot chocolate. While a pool is present, many reviews indicate it was often closed, empty, or not well-maintained during their stay. The elevator is frequently mentioned as being slow, old, or rickety, causing some inconvenience. Wi-Fi is available, though some guests reported issues with its reliability. Some rooms also feature a jet tub, adding a touch of relaxation for those seeking it.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, reflecting ongoing renovations. Many rooms are described as updated and spacious, with comfortable beds and good water pressure in the shower. However, some guests reported issues such as dirty floors, stained sheets, or a persistent musty smell. Concerns were also raised about bathroom conditions, including mold around showers, loose toilets, and shower curtains that were too narrow, leading to water spillage. Noise can be an issue, with many guests noting thin walls and disturbances from hallway noise or adjacent rooms. Some also experienced problems with the TV not working properly. Balconies, while available, often offer an unappealing view of a wall or another building.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly on the main strip of Gatlinburg. This allows for easy walking distance to virtually all major attractions, shops, and restaurants, eliminating the need for a car. Its proximity to the convention center is particularly convenient for attendees. However, parking is a significant and recurring concern. Many guests describe the parking area as tight, limited, and often full, making it challenging to find a spot, especially for larger vehicles. Some reported difficulties getting in and out of the parking area, and a lack of designated handicap parking was also noted.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and accommodating. Many guests highlight the quick check-in and check-out processes. Staff are often commended for their responsiveness to guest requests and issues, such as TV problems or leaking faucets. However, housekeeping service receives mixed reviews; while some found it efficient, others reported inconsistencies, including rooms not being serviced daily, beds not being made, or insufficient towels being provided. Some guests also noted instances of housekeeping entering rooms prematurely on the day of departure.

Additional Information
Guests should be aware of a $5 daily cleaning fee that is added at check-in, which some felt was not clearly advertised or justified by the level of housekeeping service received. There is also a specific policy requiring a $100 cash deposit for guests under 21, which some found surprising as it was not always clearly stated online. While the hotel is sometimes perceived as pet-friendly, reviews indicate a lack of suitable areas for pets and some confusion regarding the policy. The property is undergoing renovations, which guests note contribute to both updated rooms and some ongoing inconveniences.