Real Bananas All Inclusive

This hotel offers a memorable all-inclusive experience, particularly noted for its diverse and flavorful buffet that often features themed dinner nights, making it a popular choice for families and budget-conscious travelers seeking a relaxed getaway. Guests frequently highlight the attentive and friendly service provided by the staff, contributing to a welcoming atmosphere. While the hotel provides good value, some aspects of the facilities and room comfort could benefit from updates. To make the most of your stay, consider bringing your own larger cups for drinks to enhance the all-inclusive experience, and be aware of the specific offerings and limitations at the beach club.

Facilities & Amenities
The hotel features several pools that are generally well-maintained and offer a pleasant environment for relaxation, though some guests found them to be small or crowded during peak times, with occasional reports of unpleasant odors or greenish water. The elevators are a frequent point of concern, often described as slow, old, noisy, and sometimes having an unpleasant smell, with instances of guests getting stuck. While Wi-Fi is available in common areas, its signal is often poor or non-existent in rooms, making it difficult to stay connected. The air conditioning in rooms is effective but often lacks individual control, leading to rooms being either too cold or too warm. Some guests also noted loose railings and a general lack of maintenance in certain areas, including emergency signage.

Cleanliness & Room Comfort
Room comfort and cleanliness receive mixed feedback. Many guests find the rooms to be spacious and adequately clean upon arrival, but the beds are frequently described as uncomfortable, with visible springs and hard mattresses, and pillows that are flat or lumpy. Noise from adjacent rooms is a common complaint due to thin walls and connecting doors, significantly impacting privacy. Bathrooms are often noted as old, lacking ventilation, and sometimes having mold or fungus, with rough towels and inconsistent hot water. A significant concern for several guests was the presence of pests, including cockroaches and bed bugs, which led to uncomfortable stays and room changes. Some rooms also show signs of general wear, with old furniture and damaged fixtures.

Dining & Food Quality
The buffet generally receives high praise for its variety and flavor, with many guests enjoying the themed dinner nights, such as Italian and Mexican cuisine. However, some guests found the food to be repetitive over longer stays, with occasional reports of insipid dishes or undercooked meat. The snacks, particularly at the beach club, are often criticized for their low quality and limited variety, consisting mainly of hot dogs and hamburgers that some found unappetizing. Drinks from the bars are frequently mentioned as being of poor quality, often served in small disposable cups, and some guests opted to purchase their own alcohol. Hygiene in dining areas was a concern for a few, with observations of flies and cockroaches in kitchen areas.

Location & Accessibility
The hotel is not directly on the beach but provides a complimentary shuttle service to its beach club, which is appreciated by many, though the shuttle bus itself is described as old and sometimes overcrowded. The beach club experience is a major point of contention, with many guests finding it unhygienic, lacking amenities like proper restrooms, and offering limited food and drink options with poor service from staff who sometimes demand extra payment for basic services like chairs or umbrellas. The hotel's general location is considered convenient for accessing nearby attractions like the golf club. A significant drawback is the lack of wheelchair accessibility, with no ramps or suitable access points throughout the hotel, making it unsuitable for guests with mobility challenges. Parking is available but can be challenging to access.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, attentiveness, and helpfulness, particularly the waiters and bellboys. Many guests highlight the quick check-in process and the staff's willingness to assist with requests. However, some guests reported unpleasant experiences with reception staff and the personnel at the beach club, describing them as unfriendly or unresponsive to issues. Housekeeping is noted for maintaining cleanliness, though some guests experienced delays in room cleaning. Overall, the hotel's service is often seen as a strong point, with staff making an effort to ensure a pleasant stay despite some facility limitations.

Additional Information
Guests should be aware of certain additional costs, such as a fee for late check-out, and that the towel policy for pools and the beach is often limited to one towel per day, with charges for lost towels. Some guests reported issues with phone customer service prior to arrival, citing inconsistent information and rude interactions. During peak times or special events, noise from hotel activities can be disruptive at night. While the hotel aims for a family-friendly atmosphere, some guests noted unruly behavior from other guests, such as excessive drinking in pools or disregarding hotel rules, which could impact the overall experience.