Hotel Real de Lua

The hotel is highly regarded for its stunning panoramic views, particularly from its rooftop terrace and many guest rooms, which serve as its signature feature. Guests consistently praise the hotel's cleanliness, the friendly and attentive staff, and the generally tranquil atmosphere it provides. It is an ideal choice for couples seeking a romantic escape with picturesque vistas, families looking for a quiet and comfortable base, and travelers who prioritize scenic beauty and a peaceful environment over central accessibility. To enhance your stay, be prepared for the hotel's challenging, uphill access, and consider using taxis for convenience due to its distance from the town center. It's also advisable to manage expectations regarding in-room entertainment and connectivity.

Facilities & Amenities
The hotel features a swimming pool, though many guests note the water is consistently cold, making it less appealing for swimming. A standout feature is the rooftop terrace, which offers incredible panoramic views of the surrounding mountains and town, providing a serene spot for relaxation. Covered parking is available, but its access can be challenging due to steep and narrow approaches. While Wi-Fi is provided, many guests report poor signal and slow internet speeds in rooms. Air conditioning is generally effective and appreciated. However, the absence of an elevator is a significant inconvenience, especially for guests with heavy luggage or mobility issues, as rooms are spread across multiple floors. Some rooms also include a refrigerator, which is a convenient addition.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms and common areas as spotless and well-maintained. Room comfort, however, elicits mixed feedback; while some find the rooms spacious and comfortable, others describe them as small or cramped. Similarly, bed comfort varies, with some guests enjoying restful sleep on comfortable mattresses, while others find the beds too firm. A recurring concern is noise levels, as sounds from adjacent rooms or common areas can easily be heard, impacting tranquility. Some guests also report issues with hot water availability and low water pressure in the showers. Despite these points, the presence of effective air conditioning is widely appreciated, contributing to overall comfort.

Dining & Food Quality
Feedback regarding dining options is varied, with some guests mentioning the presence of an on-site restaurant that serves good quality food, while others note its absence or limited service, sometimes due to ongoing construction or renovation. When the restaurant is operational, the food quality is generally described as tasty and well-priced, though a significant number of reviews highlight extremely slow service, with long waits for orders and disorganization, especially during busy periods. Breakfast is typically basic, often consisting of complimentary coffee and sweet bread, rather than a full meal. Some guests suggest the hotel could benefit from a more consistent and efficient dining service or a dedicated dining area to enhance the overall guest experience.

Location & Accessibility
The hotel's location is a prominent topic, often described as being somewhat far from the town center, making walking to attractions challenging due to the significant distance and the extremely steep and narrow streets leading to the property. Guests frequently mention the difficulty of navigating these uphill roads, especially for vehicles, and the need to rely on taxis for transportation to and from the center. The parking area itself, while covered, is also noted for its complicated access via a steep ramp, which can be difficult for some vehicles to manage without scraping. Despite these accessibility challenges, the elevated position of the hotel is precisely what affords its most celebrated feature: stunning panoramic views of the surrounding mountains and the town below.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, attentiveness, and helpfulness. Many reviews highlight the personnel's willingness to assist with various needs, from providing local information to accommodating specific requests, contributing significantly to a pleasant stay. Guests appreciate the warm welcome and the proactive approach of the team. The overall service is described as excellent, creating a welcoming and comfortable atmosphere for visitors. This dedication to guest satisfaction is a recurring theme, making the staff a major asset and a key reason for many guests to recommend the hotel.

Additional Information
Guests should be aware that the hotel does not have an elevator, which can be a considerable inconvenience for those with heavy luggage or mobility challenges, as rooms are located on multiple floors. Another common point of feedback concerns the in-room entertainment and connectivity; many guests report poor Wi-Fi signal and limited or non-functional television channels, including a lack of smart TV capabilities. The swimming pool, while present, is consistently noted for having very cold water, as it is not heated, which limits its usability for some. Additionally, some reviews indicate that parts of the hotel may still be under construction, which could occasionally impact the guest experience.