Hotel Recanto da Cachoeira

This hotel offers a memorable retreat, distinguished by its stunning waterfall feature, which provides a serene backdrop and soothing sounds, enhancing the tranquil atmosphere. Guests consistently highlight the exceptionally attentive staff, the generally delicious and varied food, and the expansive, well-maintained green spaces that invite relaxation. The hotel is particularly well-suited for families seeking engaging activities and a safe environment, couples looking for a peaceful and romantic escape, and pet owners who appreciate truly inclusive accommodations for their companions. To maximize your experience, consider bringing extra towels for the pools, as availability can sometimes be limited, and inquire about rooms with air conditioning if visiting during warmer periods.

Facilities & Amenities
The hotel provides a wide array of facilities designed for leisure and enjoyment. Guests can choose from several outdoor pools, though some note these can be quite cold despite being described as climatized, and a popular heated indoor pool that offers comfort regardless of the weather. The swim-up bar is a favorite, serving well-prepared drinks. For active guests, there are various sports courts, including options for football, tennis, and volleyball, along with a game room and a fishing lake. The property also features charming redarios (hammock areas) for ultimate relaxation. While Wi-Fi is available, its strength can vary, particularly in some chalets. Additionally, the hotel offers a dedicated wine bar and a small deli, adding to the convenience for guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many rooms described as clean and well-maintained. The beds are often found to be comfortable, contributing to a restful stay. However, some guests have noted that certain older chalets could benefit from updates, mentioning issues like broken door frames, stained furniture, or dirty walls. A recurring concern is the absence of air conditioning in many rooms, which can lead to discomfort during warmer periods, though ceiling fans are typically provided. Showers receive mixed reviews; while some are good, others are criticized for low pressure, clogged nozzles, or poor design. Toiletries are generally supplied, but hairdryers are not consistently available. Some isolated reports mention unpleasant odors or mold in bathrooms, and older TVs with limited channels.

Dining & Food Quality
The hotel's dining experience is a significant highlight for most guests, with the food consistently praised as delicious, flavorful, and well-prepared. The hotel operates on a full-board basis, offering breakfast, lunch, and dinner. Many appreciate the ample options and variety available across all meals, including fresh salad bars and diverse main courses. Live music often accompanies meals, enhancing the atmosphere. The Afternoon tea is a popular addition, though some guests desire more savory choices. While most find the food excellent, some reviews mention the menu can feel repetitive over longer stays, and opinions on desserts vary, with some finding them less impressive or lacking variety. Guests should note that non-alcoholic beverages and alcoholic drinks are typically charged separately.

Location & Accessibility
The hotel's location is a major draw, set within a beautiful natural environment that provides a sense of tranquility and an opportunity to disconnect from daily routines. Its signature waterfall is a prominent feature, contributing to the serene ambiance. The property offers easy access from the main road and is conveniently close to the city center, allowing guests to explore local attractions. Parking is readily available and free of charge. The extensive green areas are ideal for leisurely walks and enjoying the sound of nature. However, a notable point of concern for some guests is the lack of accessibility for individuals with mobility challenges, as certain areas may require navigating stairs without alternative ramps.

Staff & Service
The staff at the hotel consistently receives outstanding praise, being described as exceptionally attentive, friendly, polite, helpful, and well-trained. Their dedication to guest satisfaction is a recurring theme in reviews. The check-in/out process is generally smooth, with staff accommodating special requests, such as room changes for guests with mobility needs. Housekeeping is frequently commended for being quick, impeccable, and thorough, ensuring rooms are well-maintained. The restaurant staff are highlighted for their attentiveness and courtesy, significantly enhancing the dining experience. Furthermore, the recreation team is a standout, celebrated for their energy, creativity, and engaging activities that cater to both children and adults, making a substantial positive impact on guests' stays.

Additional Information
The hotel maintains a genuinely pet-friendly policy, allowing pets in most areas, including a designated section of the restaurant, which is highly appreciated by pet owners. Guests often commend the hotel's care for its resident animals, adding to the welcoming atmosphere. Some visitors have expressed a desire for extended pool hours, as the pools typically close by 8 PM. While the hotel is generally well-maintained, some reviews point to a need for ongoing maintenance in specific areas. A few guests have reported billing discrepancies at checkout, advising careful review of charges. Additionally, some areas of the hotel grounds can become quite dark at night due to limited lighting, which guests should be aware of.