Red Roof Inn Ann Arbor - U of Michigan South

This hotel is widely recognized as a budget-friendly option that offers surprising value, particularly due to its ongoing renovations which have significantly updated many rooms. It serves as a practical choice for U of M visitors, including those attending events or hospital appointments, as well as business travelers seeking affordable accommodation. Pet owners also find it accommodating. While generally praised for its cleanliness and the friendly staff, guests should be aware of the required deposit at check-in and consider bringing their own in-room coffee maker for added convenience.

Facilities & Amenities
Many guests appreciate the updated rooms which now feature modern conveniences such as a mini-fridge, microwave, and USB charging ports built into the walls. These additions enhance the comfort and utility of the rooms, making stays more convenient. However, some guests note the absence of certain amenities like an in-room coffee maker or a hair dryer, requiring them to bring their own or seek coffee in the lobby. There is no swimming pool on site. While some rooms have updated TVs, others still feature older models, and some guests wished for smart TV capabilities for streaming.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and the beds comfortable, especially in the newly renovated units, contributing to a restful sleep. The linens are generally considered fresh. However, some reviews highlight inconsistencies, with reports of stained sheets, dirty carpets, or issues with bathroom cleanliness, including unmopped floors or visible buildup on shower heads. Noise can be a significant concern, with guests frequently mentioning disturbances from loud neighbors, outside noise, or even the hotel's AC units and plumbing. Some guests also reported issues with bugs, such as cockroaches or ants, in their rooms.

Dining & Food Quality
A consistent point of feedback is the lack of breakfast service, despite some guests expecting it based on prior information or general hotel amenities. The hotel primarily offers coffee in the lobby, which some guests found to be cold or stale. There are no other dedicated restaurant or in-room dining options mentioned, indicating that guests should plan to seek meals outside the hotel.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests, offering easy access to I-94 and being within a reasonable distance of the University of Michigan and downtown Ann Arbor. It is also close to the Briarwood Mall and various restaurants, providing ample dining and shopping options. For those attending events, the proximity to the university and the availability of a football shuttle are highly valued. Parking is available on-site, though some guests have expressed concerns about the safety or maintenance of the parking lot, particularly regarding snow and ice.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the quick check-in process and the staff's willingness to assist with various requests, such as changing rooms or resolving reservation issues. However, a notable number of guests have reported negative experiences with certain front desk personnel, describing them as rude or unpleasant, particularly in situations involving deposit refunds or perceived accusations. Despite these isolated incidents, the overall sentiment towards the staff's service is positive.

Additional Information
The hotel is undergoing renovations, which means the condition of rooms can vary significantly; guests are advised to inquire about a renovated room. A refundable deposit is required at check-in, and while this is standard practice, some guests have experienced delays or difficulties in receiving their refunds, leading to frustration. The hotel maintains a pet-friendly policy, which is a major draw for guests traveling with animals, though some confusion exists regarding specific rules or additional pet deposits. Some guests have noted that the exterior of the hotel appears aged, contrasting with the updated interiors.