Red Roof Inn Charlottesville

This hotel is frequently highlighted for its exceptional cleanliness and remarkable value for money, often exceeding expectations for a budget accommodation. Its signature feature is its commitment to providing a clean and comfortable stay at an affordable price, making it an ideal choice for budget-conscious travelers, pet owners, and families seeking a practical base. The convenient location near the university and various local attractions also makes it suitable for travelers visiting the area for events or sightseeing. While many guests appreciate the quiet atmosphere, some note occasional noise levels from other guests or the nearby highway. To ensure a more peaceful experience, guests sensitive to noise might consider requesting a room away from the main road, and pet owners should familiarize themselves with the specific pet policies regarding unattended animals.

Facilities & Amenities
Guests generally find the hotel's facilities practical and functional, contributing to a convenient stay. Rooms are often equipped with useful amenities such as a refrigerator, microwave, TV, and coffee maker, enhancing comfort for longer stays or those preferring in-room dining. Many appreciate the availability of AC outlets and USB ports for charging devices. However, feedback on general facilities is mixed; while vending machines are present, some guests reported them being cash-only or out of order. Similarly, ice machines are available but occasionally found to be non-functional. A significant recurring concern is the elevator, which multiple guests reported as broken or even unsafe, posing challenges for accessibility. Despite these issues, free Wi-Fi is consistently available, though some found the connection to be unreliable or slow.

Cleanliness & Room Comfort
The cleanliness of the rooms is a consistently praised aspect, with many guests describing them as spotless and well-maintained, often noting the presence of hardwood floors which contribute to a fresh feel. Most guests find the beds comfortable, ensuring a restful night's sleep. Rooms often feature spacious bathrooms with excellent hot water pressure, and some even boast a luxurious jetted bathtub. However, noise levels are a significant and frequently mentioned concern, stemming from thin walls that allow sounds from neighboring rooms, hallways, and the nearby highway to penetrate. The hotel attempts to mitigate this by providing earplugs in the rooms. While generally clean, some isolated reports mention room odors upon arrival, minor maintenance issues like non-working lights or loose fixtures, and occasional pest sightings.

Dining & Food Quality
The complimentary breakfast receives generally positive feedback, often described as ample and a good start to the day, especially considering the hotel's value. Most guests appreciate the variety, which typically includes waffles, bagels, and cereal. Many highlight the availability of hot breakfast items like sausage, egg, and cheese biscuits, which is a welcome addition for a continental offering. The coffee is also frequently mentioned as being good. However, some guests note that the options can be limited, with a lack of fruit or yogurt on certain days, and occasionally missing essentials like butter or syrup for waffles. While the selection might be considered basic by some, it is widely regarded as a convenient and satisfying amenity that adds to the overall value of the stay.

Location & Accessibility
The hotel's central location is a major draw, consistently praised for its convenience to various points of interest. It is particularly well-situated for those visiting the university, being just a short drive or even walking distance away. Guests also appreciate its proximity to numerous shopping centers and restaurants, making dining and errands easily accessible. Its position near major highways ensures convenient travel and access to other attractions like Monticello. However, the immediate surrounding area receives mixed reviews; while some find it safe and convenient, others describe it as "sketchy" or "janky" due to the presence of other motels and occasional questionable clientele. Parking is available and often free, but some guests note that it can be limited or tight, especially during peak times, as it is sometimes shared with neighboring establishments.

Staff & Service
Feedback regarding the staff and service is notably varied. Many guests commend the friendly staff and their helpful demeanor, particularly highlighting quick check-in processes and the willingness of employees to accommodate requests, such as early check-ins or providing directions. The attentive service from housekeeping and front desk personnel is also frequently praised, contributing to a positive experience. However, a significant number of reviews report negative interactions, describing some staff as rude, unaccommodating, or unprofessional, especially when dealing with issues like missing receipts, lost items, or specific complaints. Some guests also noted communication challenges due to language barriers with certain staff members. Despite these inconsistencies, many positive experiences underscore a general effort by the hotel to provide good customer service.

Additional Information
The hotel maintains a strong pet-friendly policy, often allowing the first dog to stay for free, which is a significant advantage for travelers with animals. However, guests should be aware that there might be restrictions on the number of pets allowed or policies against leaving pets unattended in rooms. A recurring point of contention is the deposit required upon arrival, with some guests reporting delays or issues with refunds. Furthermore, several reviews raise concerns about ADA compliance, citing issues such as non-functional elevators and a lack of truly accessible showers, which can be problematic for guests with mobility challenges. Other miscellaneous issues include a reported housekeeping frequency of every three days, occasional power outages, and disruptive construction noise during some stays.