Red Roof Inn Harrisburg - Hershey

The hotel's primary draw is its affordability, which, while attracting budget-conscious travelers, often leads to significant disappointment due to the hotel's poor conditions. Guests frequently report overwhelming cleanliness issues including pervasive odors, stains, and general dirtiness, alongside widespread room disrepair with broken or missing features. Despite these challenges, some guests have noted staff helpfulness in addressing immediate concerns. The presence of long-term residents also impacts the overall atmosphere, contributing to a sense of unease. For those considering a stay, it is highly recommended to inspect your assigned room immediately upon arrival for cleanliness and functionality, and to manage expectations regarding the overall environment.

Facilities & Amenities
Many guests report issues with basic amenities. The ice machines are frequently noted as being broken or unavailable. While some rooms are equipped with a microwave and mini-fridge, their functionality and cleanliness are inconsistent, with many guests finding them dirty or non-operational. Parking is available, but the lots are often described as unkempt, with broken glass and loitering individuals, creating an uncomfortable atmosphere for some. The hotel generally does not offer breakfast.

Cleanliness & Room Comfort
Guests consistently report severe issues with cleanliness and room comfort. Rooms frequently have a strong, unpleasant odor of smoke, marijuana, urine, or mold. Floors are often described as sticky, dirty, or covered in crumbs. The beds and bedding are a major concern, with numerous complaints about stains, holes, cigarette burns, and uncomfortable, worn-out mattresses. Bathrooms are often found to be dirty, with mold, non-functional toilets, and stained or missing towels. Many in-room amenities like microwaves, refrigerators, and televisions are reported as broken, dirty, or missing. Noise levels from other guests, especially long-term residents, are a frequent complaint, impacting sleep quality. Additionally, guests report various issues such as missing smoke detectors, broken drawers, non-functional power outlets, and damaged doors that do not secure properly.

Dining & Food Quality
The hotel does not offer breakfast services, which is a point of disappointment for many guests. While there are various restaurants and fast-food options conveniently located nearby, guests should be aware that on-site dining facilities are not available.

Location & Accessibility
The hotel is noted for its convenient location, offering easy access to major roads and being in close proximity to various restaurants and local attractions, including Hershey Park Stadium. However, the surrounding area is a significant concern for many guests. The presence of loitering individuals, long-term residents, and reports of drug-related activities and prostitution contribute to a pervasive sense of unsafety and discomfort. Guests frequently describe the environment as "sketchy" or "ghetto," with loud noise and disturbances often extending into the late hours, making the overall atmosphere feel unwelcoming and potentially unsafe.

Staff & Service
Most guests praise the staff for being friendly, helpful, and accommodating, particularly during check-in and when addressing immediate issues like room changes due to initial problems. Many appreciate the quick check-in process and the willingness of staff to assist with various requests. However, some guests have reported difficulties in obtaining refunds for unsatisfactory stays, despite initial promises. The management is sometimes described as unresponsive or unhelpful when it comes to resolving significant complaints or providing promised reimbursements, leading to frustration for those seeking resolutions beyond immediate room issues.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals. However, some guests note challenges in finding suitable areas for pets on the property. There are frequent mentions of the hotel housing long-term residents, which contributes to a different atmosphere than a typical short-stay hotel, including visible personal belongings outside rooms and a general sense of permanent occupancy. Guests should also be aware that the hotel is often undergoing renovations, which may contribute to some of the reported disrepair and general messiness on the property.