Red Roof Inn Hilton Head Island

This hotel is widely recognized for its pet-friendly policy, making it a standout choice for travelers who wish to bring their furry companions along. Its central location on Hilton Head Island is a significant draw, offering convenient access to local attractions and amenities. Guests frequently highlight the friendly and helpful staff as a key positive aspect of their stay, contributing to a welcoming atmosphere. While opinions on cleanliness are mixed, the hotel is often praised for providing good value for its price point, especially given its desirable island setting. This makes it an ideal fit for budget-conscious travelers, families seeking an affordable getaway, and solo female travelers who appreciate a sense of safety. To enhance your experience, consider inquiring about recently renovated rooms, as some guests note these offer a more modern and comfortable stay, and be prepared for the potential absence of certain in-room amenities.

Facilities & Amenities
The hotel offers a swimming pool which is a significant amenity, though guest experiences vary; some found it clean, beautiful, and warm, while others reported it being dirty, murky, or closed. Many guests appreciate the availability of free Wi-Fi, ensuring connectivity throughout their stay. However, a recurring point of feedback is the frequent absence of essential in-room amenities such as a microwave, refrigerator, and coffee maker, which many travelers expect. Some rooms are equipped with cold AC and a good range of TV channels, though issues with TV remotes and buffering have been noted. The availability of ice machines is mentioned, but some were found to be broken. Guests also noted the lack of basic toiletries like shampoo, lotion, conditioner, and hair dryers in the rooms.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While some reviews praise rooms as "super clean," "spotless," and "very clean inside and out," a significant number report issues such as dirty rooms, musty smells, mold or mildew, damp carpets, and stained linens. Instances of roaches and bed bugs were also reported by a few guests. Room condition varies, with some describing them as new and functional, while others found them "musky," "falling apart," or "dated." Bed comfort also receives varied comments, with some guests finding the beds comfortable and pillows soft, while others experienced uncomfortable beds with springs poking through. Noise levels are generally reported as quiet, though some guests noted disturbances from noisy rooms or loud conversations outside.

Dining & Food Quality
Feedback regarding dining options at the hotel is consistently negative, primarily due to the absence of breakfast service, despite it sometimes being listed as available. Guests expressed disappointment when the office was closed during advertised breakfast hours or when only cold coffee with no creamer or lids was provided. While there is no on-site restaurant for full meals, several reviews mention the convenience of having restaurants within walking distance or located next door, offering alternative dining choices. The hotel does provide coffee in the lobby, which some guests found to be hot and fresh, available 24/7, though others noted issues with its quality or accompanying provisions.

Location & Accessibility
The hotel's central location on Hilton Head Island is a major highlight, consistently praised for its convenience to everything. Guests appreciate its proximity to restaurants, shops, and various fun locations, making it easy to explore the area on foot or with a short drive. It is also noted for being close to the beach and other key island destinations like Shelter Cove. Accessibility to public transportation is enhanced by a shuttle stop located next door. Parking is generally available, with spaces often found directly in front of rooms. While many guests felt the area was safe, some expressed concerns about the presence of transient people or a "sketchy" atmosphere at night, indicating mixed perceptions of the immediate surroundings.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness and helpfulness, with many guests highlighting their polite, professional, and accommodating demeanor. The check-in process garners mixed reviews; some found it quick and smooth, while others reported long waits, confusion, and instances of rude or unhelpful front desk personnel, including issues with early check-in fees or deactivated room cards. Housekeeping services are a frequent point of concern, as daily room cleaning is not provided, and guests often had to request or pick up their own towels and toilet paper, with reports of shortages. Despite these service inconsistencies, the overall impression of the staff's willingness to assist guests is positive.

Additional Information
A significant and highly valued aspect of this hotel is its pet-friendly policy, which is a primary reason many guests choose to stay, allowing them to travel with their dogs and cats. The hotel has undergone renovations and upgrades, with some guests praising the new look and improved facilities, while others note that parts of the property still appear dated and in need of further repair. Guests should be aware of a $25 early check-in fee if arriving before the standard check-in time. The hotel also participates in a rewards program, offering benefits to returning guests. Some reviews mention a no smoking policy that is not always enforced. Additionally, the property lacks wheelchair access and elevators, which can be a challenge for guests with mobility issues or those with heavy luggage.