Red Roof Inn Louisville East - Hurstbourne

This hotel is frequently chosen for its value for money and accommodating pet-friendly policy, making it a practical option for many. Guests often highlight the convenient location near major highways and local amenities, as well as the generally positive interactions with the staff. While the cleanliness of the rooms is a recurring theme, feedback is mixed, with some praising it and others noting significant issues. Similarly, room comfort varies widely among guests. A notable point of contention for many is the unexpected deposit policy and the challenges associated with its refund. This hotel is particularly well-suited for budget-conscious travelers, pet owners seeking accommodating lodging, road trippers needing a convenient stopover, and festival-goers attending local events. To ensure a smoother experience, it is advisable to clarify the deposit refund process upon check-in and consider requesting a first-floor room, as there is no elevator.

Facilities & Amenities
The hotel offers free Wi-Fi, though many guests report inconsistent and unreliable signal strength, requiring frequent reconnections. The in-room HVAC units can be problematic, with some controls being worn or difficult to operate, leading to discomfort. While a TV is provided, it is often described as small, outdated, and sometimes non-functional, lacking smart features or proper channel reception. The availability of a refrigerator and microwave in rooms is inconsistent, with some guests noting their absence or poor functionality. There are reports of non-working vending machines and ice machines. In-room phones and hairdryers are also frequently cited as being out of order. Parking is available and generally well-lit with security cameras, though some guests find the spaces tight, especially for larger vehicles.

Cleanliness & Room Comfort
Feedback on cleanliness is highly varied; some guests commend the rooms as "super clean" and well-maintained, while others report significant issues such as stained sheets, blood on bedding, cat urine smell, mold, roaches, ants, and pervasive musky odors. The overall room condition is often described as run-down, with worn furniture, peeling paint, rust in tubs, and broken fixtures like doorknobs and bathroom latches. Bed comfort also receives mixed reviews, with some finding beds very soft and comfortable, while others describe them as lumpy or uncomfortable, sometimes with burn holes. Noise levels are generally reported as quiet, though some guests experience disturbances from loud neighbors or traffic. In-room amenities like coffee makers are sometimes missing or non-functional, and towels are often limited, stained, or not replenished by housekeeping. Bathroom spaces are frequently noted as being very small, and lighting can be dim, with some electrical outlets not working.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to the highway and placing guests within close proximity to numerous restaurants, stores, and gas stations, many within walking distance. This makes it an ideal base for exploring the local area or as a stopover for road trippers. Guests appreciate its accessibility to various attractions and event venues. While the hotel itself is considered safe, some reviews express general concerns about the surrounding area, though many find it a safer alternative to other parts of the city. Parking is available on-site, with some guests noting it can be tight, especially for larger vehicles, but it is generally well-lit and monitored by security cameras.

Staff & Service
The staff receives mixed reviews regarding their friendliness and helpfulness. Many guests praise the team as "exemplary," "polite," and "very nice and helpful," highlighting their attentiveness and willingness to assist. However, a significant number of reviews describe staff as rude, unhelpful, or difficult to communicate with, particularly concerning issues. The check-in process can be smooth and quick for some, but others report long waits, confusion over reservations, and unexpected early check-in fees. A frequent point of contention is the mandatory deposit policy, which guests often find surprising and report difficulties or delays in receiving refunds, sometimes only partial amounts. Housekeeping service is inconsistent; some guests commend the staff for keeping rooms clean and replenishing towels, while others report no service during multi-night stays or a lack of essential items. The pet-friendly service is generally appreciated, with staff not discriminating against specific breeds.

Additional Information
Guests should be aware of the hotel's pet policy, which is generally accommodating for animals, including cats, and does not discriminate by breed. However, a separate pet deposit may be charged, which can be a point of confusion for some. The hotel implements early check-in fees and late check-out fees, which guests are often surprised by upon arrival. It is important to note that the property does not have an elevator, which may pose a challenge for guests with mobility issues or heavy luggage, especially for rooms on upper floors. The lobby has specific lobby hours, with some guests reporting it closes as early as 7 PM, making it difficult to reach staff or access amenities like ice machines after hours. The presence of security cameras throughout the property is noted by guests, contributing to a sense of safety.