Hotel Red Roof Inn Phoenix - Midtown (Phoenix, USA)

Guests liked this motel's handy location just off the I-17 Black Canyon Freeway for straightforward access to downtown Phoenix, the airport, shopping malls and attractions. There were also gas stations, convenience stores and eateries in the area surrounding the motel.

This simple low-cost accommodation reportedly met or exceeded expectations for budget-conscious travelers, who often said the rooms were functional but had effective air-conditioning which was handy for the Arizona heat. Many reviewers said the rooms were suitably clean and comfortable for a shorter stay. The affordable room rates were popular as were perks like the pets allowed policy and free truck parking. The three swimming pools were another bonus.

Many reviewers were impressed with the customer service, often describing staff on the front desk as pleasant and helpful with a can-do attitude. However, some critics said complaint-handling could have been improved.

Guests disliked facing additional fees for Wi-Fi access, often calling for it to be provided as a freebie. Moreover, there were claims of sporadic coverage in some areas of the property.

It was occasionally claimed that pest control measures weren't effective or that there was mold in some bathrooms. Some reviewers said they were provided with stained linens or that trash wasn't always disposed of satisfactorily. Maintenance issues were also reported like broken lighting, aging mattresses, old TVs and cigarette burns in some rooms.

Reviewers sometimes said they felt uneasy walking around nearby after dark or expressed concerns that non-guests, who occasionally gathered on the parking lot, were possibly up to no good. Lingering tobacco smells in some rooms and noise from adjacent rooms also bothered some guests.