Red Roof Inn South Bend - Mishawaka

This hotel is often chosen for its pet-friendly policy, allowing guests to bring their dogs, and for the unique offering of jacuzzi rooms that provide a relaxing in-room feature. Many guests appreciate the overall cleanliness of the property and its convenient location, making it a suitable choice for Notre Dame visitors and budget-conscious travelers seeking a straightforward stay. While some find the beds comfortable, feedback on this aspect is mixed. The staff receives varied reviews, with some guests praising their helpfulness and others noting issues. For those planning a stay, it is advisable to confirm room type and be aware of the deposit policy upon arrival to ensure a smoother experience.

Facilities & Amenities
The hotel offers essential in-room amenities such as a microwave and a refrigerator, which are convenient for guests. Many rooms feature jacuzzi tubs, a popular amenity for relaxation. While the hotel does not have a swimming pool or a weight room, it provides free Wi-Fi to keep guests connected. There is an ice machine available, though it is noted to be only on the first floor. Some guests have reported issues with the absence of coffee makers in rooms and non-functional phones. The air conditioning system receives mixed reviews, with some finding it effective while others experienced issues with noise or functionality.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, noting that rooms and common areas are well-maintained. Many appreciate the updated rooms with modern decor and hardwood floors. However, feedback on bed comfort is highly mixed; while some guests found the beds very comfortable, others described them as hard, lumpy, or springy, with flat pillows. Noise levels are a significant concern for many, with frequent complaints about freeway noise and occasional disturbances from dogs barking or noisy air conditioning units. Specific room issues mentioned include stained linens, dirty jacuzzi tubs, clogged shower heads, and unpleasant smells like ammonia or cigarette smoke.

Dining & Food Quality
The complimentary breakfast offered by the hotel receives predominantly negative feedback from guests. Many describe the quality as poor, with items like eggs and sausage tasting artificial or being served lukewarm. The coffee is frequently criticized as undrinkable or old. Guests often note a lack of variety, with limited options such as basic waffles, toast, and cereal, and a noticeable absence of fresh fruit, yogurt, or other protein sources. Some guests reported that breakfast was not consistently available or that the dining area was closed, despite being advertised.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for visitors to Notre Dame, which is a short drive away. It is also well-situated near various shopping centers and restaurants, offering easy access to dining and retail options. The property provides ample parking for guests. However, a recurring issue highlighted by many reviews is the significant highway noise due to the hotel's proximity to a major road, which can impact sleep quality. While the area is described as suburban, some guests found it to feel isolated at night.

Staff & Service
Feedback regarding the hotel's staff and service is notably mixed. While some guests praise the team as friendly, helpful, and courteous, many others report negative experiences, describing staff as rude, unprofessional, or unresponsive. The check-in process was sometimes reported as slow, with guests waiting for extended periods. There are frequent mentions of issues related to the $100 deposit, with some guests experiencing difficulties with refunds or being charged for unexpected reasons. Instances of staff refusing service or being unaccommodating to guest requests were also noted.

Additional Information
A consistent point of contention for many guests is the $100 deposit required at check-in, which some found unexpected or difficult to have refunded promptly. While the hotel generally maintains a pet-friendly policy, some guests reported being charged for additional pets or encountering issues with service animals, contrary to their expectations. The property's overall condition is described as a mix of recently renovated rooms and older, more outdated areas that could benefit from further upgrades. Guests should be aware that the laundry facilities may be out of order.