Red Roof Inn & Suites Pigeon Forge Parkway

This hotel is particularly notable for its pet-friendly policy, making it a convenient choice for guests traveling with their animal companions, and its central location which places many attractions within easy reach. It caters well to pet owners seeking accommodation without additional pet fees, and families looking for spacious rooms and budget-conscious options. Sightseers will also find the hotel appealing due to its walkability to various points of interest. While many guests appreciate the friendly staff and the unique breakfast arrangement, feedback on room comfort and overall cleanliness is mixed. To ensure a comfortable stay, guests might consider bringing their own pillows and familiarizing themselves with the hotel's specific deposit and breakfast policies upon arrival.

Facilities & Amenities
The hotel offers several convenient facilities for guests, including a swimming pool that is cleaned daily, though it is unheated and lacks a hot tub, making it primarily suitable for summer use. Many rooms are equipped with a microwave and a mini-fridge, adding to guest convenience. While Wi-Fi is available, some guests reported it can be unreliable or spotty. An ice machine is present, but its availability may be limited to specific hours, often coinciding with the coin-operated laundry room hours. The elevator has received mixed reviews, with some finding it old, noisy, or in need of maintenance, while others appreciate its presence, especially for accessing higher floors with luggage or pets.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many rooms are described as clean and well-maintained, with some recent renovations noted. However, a significant number of guests reported issues such as stained bedding, dirty floors that quickly soil socks, and unpleasant odors, particularly a pee odor in some bathrooms. Bed comfort is a highly debated topic; while some guests found the beds comfortable or firm, many others described them as hard or springy, leading to uncomfortable nights. Noise levels can be an issue, with reports of street noise, barking dogs from adjacent rooms, and loud, old air conditioning units. Bathrooms are frequently mentioned as needing updates, with issues like broken fixtures, poor caulking, small size, and weak water pressure.

Dining & Food Quality
The hotel does not feature an on-site restaurant but provides a unique breakfast arrangement. Guests receive vouchers for a complimentary stack of three large pancakes and a drink at a pancake house located right next door. This option is widely praised for its convenience and the delicious quality of the pancakes. For those desiring more variety, guests have the option to upgrade to a full buffet at the same pancake house for an additional fee, which many found to be a good value with a wide selection of food. This setup is generally well-received, offering a substantial and convenient start to the day.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests directly on the main strip and within walking distance of numerous popular attractions. This includes the Island, various shops, restaurants, mini-golf courses, and museums. Its proximity to the Parkway also offers easy access to other areas. While the central setting is convenient for exploring, some guests noted that parking can be tight, especially during peak times, and the busy location can lead to increased noise levels from outside traffic. Despite these minor inconveniences, the hotel's accessibility to key landmarks makes it a favorable choice for many visitors.

Staff & Service
The staff generally receives positive remarks for being friendly, helpful, and accommodating, particularly during the check-in process. Many guests appreciate the promptness of staff in addressing requests, such as providing extra towels or fixing minor room issues. However, there are instances where guests reported rude staff interactions, especially concerning the handling of the damage deposit or maintenance requests. Some reviews also indicate inconsistencies in maid service, with rooms not being cleaned daily or essential amenities like towels and toilet paper not being replenished without direct guest intervention. The overall service experience appears to be quite varied, ranging from highly satisfactory to frustrating for some individuals.

Additional Information
A significant point of discussion among guests is the hotel's damage deposit policy, which requires a payment of $100-$105 upon check-in. While the hotel states this is refundable, many guests reported difficulties or delays in receiving their deposit back, often citing reasons like alleged pet hair or minor room issues, and a non-refundable processing fee is sometimes deducted. The pet policy is accommodating for animals, but guests are warned about strict rules regarding pet hair on beds, with potential charges for non-compliance. Other policies include an early check-in fee and a requirement for guests to bring soiled towels to the office for exchange. Some guests also noted the absence of a common area coffee pot or a functional lobby bathroom.